IT Support Engineer (Tier 1)

Siepe is a rapidly growing, Dallas-based SaaS company, specializing in developing tech-enabled solutions for firms in the hedge fund and financial services industry. Our mission is to deliver a single source of truth from which investment managers can find strategic, actionable insights to drive competitive advantage and business growth.

We are a profitable company and offer competitive compensation and benefits while also providing an opportunity for advancement in a growing business.

We’re looking for a customer-focused IT Support Engineer (Tier 1) who thrives in dynamic environments, combines strong technical troubleshooting skills with exceptional communication, and takes pride in delivering white-glove service. In this role, you’ll be the first point of contact for support issues, primarily providing remote assistance but also offering on-site support as needed. You’ll work closely with both Siepe employees and managed services clients across cloud-first environments in the financial sector, ensuring seamless operations and a professional, courteous experience that reflects Siepe’s high standards.

What You’ll Be Doing

• Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources
• Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support, dedicated onsite support, and on implementation projects
• Install, configure, and support local desktop applications in a Windows based environment
• Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)
• Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs
• Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required
• Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary
• Execute routine maintenance tasks as directed, ensuring adherence to standard operating procedures and change management processes
• Managing and updating IT inventory
• Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents requiring immediate attention
• Recommend and implement solutions that will help to propel Siepe’s reputation as a high-quality IT services provider in the financial services space
• Work closely with senior leadership on opportunities where technical expertise is required during the business development process
  
  
  
  

What You’ll Bring

• 2–3 years of IT support experience; MSP experience preferred
• Excellent communication, interpersonal, and time management skills with strong attention to detail
• Expertise with ticketing systems, time entry, and SLA-driven environments
• In-depth knowledge of Microsoft operating systems, including Windows 10 and 11 workstations and Windows Server 2019, 2022, and 2025
• Proficiency in Microsoft Active Directory (traditional and Entra ID) with experience creating and managing users, groups, policies, workstations, and file server permissions
• Experience with Microsoft 365, including Entra ID, SharePoint, Exchange Online, Teams, and Endpoint/Intune
• Strong understanding of security best practices for user data, local applications, and workstation environments
• Cloud experience with Amazon AWS and Microsoft Azure, including setup, configuration, and support of cloud workloads
• Familiarity with Mobile Device Management (MDM) and Mobile Application Management (MAM) platforms such as Endpoint/Intune and Azure Conditional Access
• Basic networking and infrastructure skills, including firewall configuration, rule creation, troubleshooting connectivity issues, and wireless network setup
• In-depth knowledge of supporting Excel and add-ins
• Experience supporting Bloomberg and QuickBooks applications
• Experience with software deployment and cloud VOIP solutions
• Experience with scripting using PowerShell and command line
• Self-motivated, proactive, and a natural problem-solver who thrives in fast-paced environments
• Must have current and ongoing authorization to work in the country of employment without the need for visa sponsorship, now or in the future.
  
  
  
  

As with all IT support positions, after-hours or weekend system maintenance will be required from time to time. With the wide range of work, the ability to prioritize and handle issues along with projects will be needed.

The position also involves supporting Siepe employees and systems.

This is an excellent opportunity for someone ready to gain invaluable experience on some of the most important cloud technologies in this space including AWS, Microsoft Azure, Office 365, Teams, Cisco Meraki, and Ubiquiti UniFi.

We are proud to offer a comprehensive benefits package that supports your well-being both inside and outside of work. Enjoy paid holidays and vacation, 401k matching, and bonus opportunities, as well as access to our learning & development program to help you grow your career. Additional perks include daily catered lunches, monthly celebrations, quarterly offsite events, and annual holiday parties. We also provide a generous employee referral program. Join us and be part of a company that invests in your success and values your contributions!