Software Order Management, DI BU

Job Posting Title:Software Order Management

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 

This position will be based at Johnson City, TN.

Role Description:

Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Develop knowledge of assigned products within division and systems to move within the Customer Support Organization.
• Develop lasting professional relationships within organization such as: plants, warehouses, sales, standard pricing, product managers, and buyers.
• Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.
• Product licensing support, data entry, billing, problem solving, collaborative brainstorming and workflow management and solid oral communication skills.
• Utilize CRM tool to directly communicate to internal/external customers, suppliers and affiliates.
• "Transfers" expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions
• Follow up and engage stakeholders as required until the expected release date for open orders are addressed accordingly.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Associate degree in related discipline
• Secure wireless, Software Support, and/or automation product experience may be required
• 5 years of practical Customer Support experience in software and/or related field (Phone/Web/or Live Chat)
• Demonstrated ability to reproduce a customer problem, isolate cause, and drive resolution.
• Ability to successfully complete required training program.
• Data analytical and problem-solving skills in identifying patterns and trends.
• Proficient with Microsoft Suites.

Preferred Qualifications:

• Knowledge of SAP, CRM systems and Quotation tools.
• Experience with managing software applications preferred
• Must have strong reporting experience, meeting deadlines, and meeting high accuracy goals.
• Thrive in a fast-paced, sometimes ambiguous environment.
• Proven logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
• High Level of professionalism and excellent customer service skills.
• Ability to multitask and handle a high volume of work accurately.
• Excellent verbal, written, and organization skills.
• Desire to grow within the company.
• Ability to work within a team environment.
• Must be a self-starter.
• Ability and desire to learn assigned business segment product line. May need to take internal product training classes.

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is <$105k Low - $145k High >. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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