Return Material Authorization (RMA) Coordinator

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We do this through empowering customers by combining the real and digital worlds, thereby improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

We are looking for an RMA Coordinator. This position is a hybrid role at one of the following locations: Atlanta GA, Johnson City TN, Harleysville PA, Elk Grove IL and Lebanon OH.

You’ll make an impact by:

• Process and authorize returns from customers, assessing eligibility, and communicating authorization status to customers and relevant teams.
• Communicate with customers to gather necessary information for return and repair requests and provide clear instructions, address customer inquiries and concerns promptly.
• Manage the returns process specifically related to materials requiring repair or service and coordinate with repair technicians and service centers to synchronize the repair and return of materials.
• Maintain detailed and accurate records of return authorizations, material approvals, and repair processes.
• Run reports and analyze data related to returns, material authorizations, and repair processes to identify trends and areas for improvement.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Minimum of 2 years of experience in RMA processing or customer service in a non‑retail, professional environment
• Experience handling customer inquiries, issues, or escalations in a fast‑paced environment
• Proficiency with Microsoft Office tools, to include; Outlook, Excel, Notes and Teams
• Demonstrated ability to manage multiple tasks simultaneously, including responding to customers while entering and processing information
• Exposure to CRM systems or the willingness to learn
• Proficient in English both written and verbal
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Attention to detail and organizational skills
• Strong interpersonal and communication skills
• Willing to adapt to changing priorities
• Associate’s degree in business administration or equivalent experience
• Experience with Salesforce or equivalent CRM tool
• SAP experience
• Knowledge of quality control

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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