IT Professional - Site Support Specialist

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Siemens Smart Infrastructure IT is enabling digitalization in the business units by providing modern cloud applications, advanced analytics, AI, and supporting IT services. Our IT team works in 21 countries across the world and live an agile mentality. We are known for our passion for innovation, customer-centric solutions, and a can-do attitude. Join our team, get inspired, and help us re-imagine the world! Transform the everyday with us!

We are seeking an IT Professional - Site Support Specialist to join our team and support Siemens Smart Infrastructure’s North America Electrification and Automation (EA) group.

This is an onsite role based in Wendell, NC with additional support to the Siemens eMobility site in nearby Knightdale. You will align with the business to assist in the implementing digitalization solutions that support organizational goals and growth targets.

In this role, you will become intimately familiar with the challenges and priorities of the assigned business units, providing strategic guidance and support in key functional areas, with a particular focus on IT within the end-user, manufacturing, and warehousing technology ecosystems. The IT Professional will work closely with the Factory Operations, IT, Cybersecurity, End User, and other teams to implement solutions that ensure Siemens' security posture remains robust. You will stay informed on emerging technology trends, proactively address risks, and support the business' IT needs.

You’ll make an impact as you:

• Oversee the entire lifecycle of problem resolution, while preventing recurrence and minimize organizational impact.
• Manage service requests throughout their lifecycle, ensuring efficiency and professionalism in fulfilling customer needs and maintaining high levels of customer satisfaction.
• Maintain and manage service assets and configuration items, ensuring accurate and verifiable configuration records to support other service management processes.
• Ensure the services delivered meet agreed-upon quality levels to maintain customer satisfaction.
• Oversee the lifecycle of system changes, enabling beneficial changes to be implemented with minimal disruption to IT services, while using the required processes and tools.
• Diagnose and resolve customer-reported issues, adhering to departmental standards to meet customer expectations.
• Solve complex problems and mentor others in effective problem-solving methods, using systematic analysis, industry-standard methodologies, and data-driven solutions to ensure root causes are identified and actions are taken to prevent recurrence.
• Support the development, maintenance, and effectiveness of IT services, ensuring that tools and resources (e.g., IT Service Catalog, Asset Management systems) are available and functional.
• Serve as the main point of contact for end-user and shop floor operational needs related to service inquiries, nurturing positive relationships with key customers and suppliers.
• Provide initial consultation on IT operational issues and opportunities, working with appropriate service providers and ensuring effective follow-up until resolution.
• Maintain familiarity with Operational Level Agreements (OLAs) between IT service owners.
• Promote root cause analysis for recurring issues using formal problem-solving methodologies.
• Track and monitor IT service consumption, helping to drive reductions in usage across the SI EA business unit.
• Build positive relationships with end users to deliver a good experience with IT teams and tools.
• Collaborate with Controls and Manufacturing engineers to provide OT/IT support.
• Deploy Factory and End User Compute devices, ensuring compliance with organizational security standards.

You’ll win us over by having the following qualifications:

Required Qualifications:

• 3-5 years proven experience providing end-to-end IT support for LAN factory environments, including devices such as handheld scanners, endpoints, label printers, and other peripherals.
• 3-5 years managing IT infrastructure
• Demonstrated analytical and troubleshooting capabilities
• Proficient in English both written and verbal
• Ability to travel 10% beyond the Wendell area as needed.
• Ability to work in the U.S. without the need for current or future employer-sponsored work authorization. Exceptions may be considered for current Siemens employees already working in the U.S. who require continued support from Siemens regarding their work authorizaton.

Preferred Qualifications:

• Cisco Network certification(s) preferred
• Bachelor's degree preferred
• Experience in relevant IT domains (used in manufacturing).
• A proactive problem-solving attitude.
• A strong inclination for continuous learning and improvement, with an emphasis on resolving challenges efficiently.
• Exceptional interpersonal skills for building and nurturing relationships across diverse teams and organizations.
• Experience supporting WAN and Server infrastructure deployment.
• Demonstrated success in supporting large and complex technical projects, delivering exceptional results.
• Effective communication skills to engage with partners at all levels, including senior leaders.
• Proficiency with Active Directory.
• Previous experience supporting ERP/MES systems.
• Candidates without a need for employer-funded relocation preferred.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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