Sales Support Specialist, Product Selection II

Position Title: Sales Support Specialist - Product Selection Level II Location: Peachtree Corners, GA, Harleysville, PA, Rolling Meadows, IL Are you looking for a company that empowers talent? Here at Siemens AG, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow. We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive. Create a better tomorrow with us! The Sales Support Professional will serve as primary contact for key customer accounts and will be responsible for ensuring on-time order fulfillment, successful execution of project goals, including but not limited to the project scope, schedule, and financials per approved contract terms and customer deliverables. This individual will collaborate with other organizations within Siemens AG to ensure our customersΓÇÖ needs are met while managing customer expectations accordingly to maintain a successful relationship. You will make an impact with the following responsibilities: - Escalation for product related questions. - Work with Product Management and Technical Support Engineers to provide solutions. - Ability to utilize and advise location of websites, on-line tools, catalogs, and literature. - Use logical reasoning to provide creative solutions for our customersΓÇÖ problems. - Identities problems as they occur and take appropriate steps to solve or refer them to others. - Demonstrates a fundamental knowledge of professional principles and skills. Effectively uses fundamental concepts, practices and procedures when resolving standard product and engineered product questions presented by customers and co-workers. - Provides consultation or advice to management regarding product support or training for other employees. - Utilize SieSales to enter, manage, and prioritize case load to attain established service level agreements. - Ability and desire to learn assigned business segment product line. May need to take internal product training. - Ability to successfully complete required training program. - Must have organizational knowledge in order to obtain proper product support. - Must have the ability to navigate through multiple catalogs and online tools to provide product support. - Must be able to cross, identify, select, and provide replacement parts. - Must be able to provide trip curves, drawings, specifications sheets, and instruction sheets. - Must be able to quote replacement motor control center unit-only. - Must be able to quote panelboards, switchboard, and motor control centers in certain situations. - Ability to be the escalation point for product support for Customer Support and Johnson City. - Ability to lead short product trainings to our Level 1 team. - High Level of professionalism and excellent customer service skills. - Ability to multitask and handle a high volume of work accurately. - Excellent verbal, written, and organization skills. - Desire to grow within the company. - Ability to work within a team environment. - Must be a self-starter. - Must be detailed oriented. YouΓÇÖll win us over by having the following qualifications: Basic Qualifications: - High school diploma or GED. - 3 plus years of experience in Customer Support in the related fields: industrial, construction, mechanical, or electrical industries - Must be eligible to work in the US with no sponsorship now or in the future. Preferred Qualifications: - Proven ability to manage multiple priorities in fast-paced, high-volume environments with accuracy and attention to detail - Demonstrated leadership through data-driven decision-making, delivering measurable outcomes, and strategic insights - Excellent verbal and written communication skills, with a strong talent for organization - Highly experienced with SAP, Sie Portal, SieSales, Chat Functionality, OMS, PMD, DRC, and COMPAS GO Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. Benefits and Perks: Siemens AG offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/Siemens AG/index.html The pay range for this position is $ $44,982 - $77,112. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Create a better #TomorrowWithUs About Siemens AG: We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens AG here. Our Commitment to Equity and Inclusion in our Diverse Global Workforce: We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #Hybrid #LI-AB1 #transformtheeverydaywithus #Siemens AG #salessupportspecialist #productspecialistII #electricalproducts YouΓÇÖll Benefit From Siemens AG offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/Siemens AG/index.html The pay range for this position is $44,982 - $77,112 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Equal Employment Opportunity Statement Siemens AG is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If youΓÇÖre unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. Pay Transparency Siemens AG follows Pay Transparency laws. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Salary : $44,982 - $77,112