Legal Office Assistant

Overview

Estate planning and probate legal office is seeking a professional, organized, and detail-oriented Legal Office Assistant. As the first point of contact for clients, you will play a vital role in ensuring a smooth and welcoming experience. This position balances client-facing communication with behind the scenes administrative support, requiring a high level of accuracy and reliability. This position could grow into a Legal Assistant role, and additional hours and responsibilities, with time and experience. Although most days are busy, there may occasionally be some down time if there is a day when phone traffic is light. If the successful candidate is a college or vocational student, they may complete schoolwork during downtime.

Responsibilities

Client Interaction & Reception

• First Impressions: Answer phone calls and greet clients in person with a professional and friendly demeanor. Clients often call during a distressing situation. The successful candidate needs to be a great listener and relay understanding and empathy over the phone.
• Scheduling: Schedule consultations, legal signings, and follow-up appointments.
• Intake Management: Gather and enter initial client information into our client management software with a high degree of accuracy.
• Legal Formalities: Act as a formal witness for the signing of legal documents, such as Wills and Health Directives.

Administrative Support

• Digital Organization: Scan and copy physical documents, ensuring they are accurately labeled and saved within our electronic filing system.
• Mail: Scan incoming mail. Prepare and send outgoing mail.
• File Maintenance: Keep digital folders organized and easily accessible for the attorney and paralegal.
• Office Logistics: Monitor inventory of office supplies and proactively place orders to ensure supplies remain fully stocked.
• General Support: Assist with light errands, occasionally courier documents to the Court Clerk in Kent (mileage reimbursed), and maintain a tidy, professional office environment. Light cleaning (dusting, sweeping) of office areas.

Qualifications & Skills

• Professionalism: Excellent verbal and written communication skills; ability to handle sensitive information with absolute confidentiality.
• Organization: Strong attention to detail with the ability to manage multiple tasks and prioritize effectively.
• Technical Proficiency: Comfortable using scanners, printers, phone systems, and standard office software (Word, Excel, and Outlook).
• Experience: Prior experience in a professional office or customer service environment is preferred, but not required.

Why Join Us?

Our firm prides itself in our thoughtful and caring approach to client interactions and high level of service. This is an excellent opportunity for someone looking to work in a professional environment where their contributions directly impact client satisfaction.

After 6 months of employment you are eligible for:

1 week of paid vacation

Some paid holidays

Participation in Simple IRA plan