What are the responsibilities and job description for the ServiceNow Solution Architect position at SIDRAM TECHNOLOGIES?
Job Title: ServiceNow Solution Architect (CRM - AI/ML)
Location: Remote
Job Description
Email: rachael@sidramtech.com
Direct: 4705239688
Location: Remote
Job Description
- Providing technical advice and guidance to early adopter customers on how to best utilize ServiceNow's Gold Standard Implementation Packages to dramatically reduce time-to-first-use.
- Collaborate with cross-functional teams, including platform and product management and engineering, Product Excellence, Impact, Expert Services, to prioritize, design, productize, and pilot ServiceNow's AI-first implementation and adoption capabilities.
- Stay up-to-date with industry trends and emerging technologies in the field of GenAI and AI Agents, and apply this knowledge to continuously improve and evolve ServiceNow's implementation & adoption offerings
- Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, reference architectures, and other documentation to make information about ServiceNow's AI-first implementation & adoption capabilities more accessible to the broader Impact Delivery organization, customers, and partners
- Assist the Enablement team and Partner team with Enablement and Training material to see through the success of this Autonomous Implementation effort.
- Co drive pilots with ServiceNow's early adopter customers (enterprise clients and Systems Integrators).
- 6 years of ServiceNow product/solution architecture (AI/ML experience on the ServiceNow Platform is preferred).
- ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications (ITSM, HRSD, or CSM) are preferred.
- ServiceNow Certified Technical Architect or ServiceNow Certified Master Architect certifications are preferred.
- Experience putting ServiceNow enterprise implementations and deployments into production is a must-have.
- At least 5 years of experience in a technology advisory or enterprise implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is preferred.
- Proven track record of driving customer satisfaction through innovative technology solutions on the ServiceNow platform.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
- Strong analytical and creative problem-solving skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- Familiarity with Agile methodologies and experience working in an Agile environment.
- Strong problem-solving skills and ability to work independently or as part of a team.
- Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships.
- Customer-focused mindset and commitment to delivering high-quality results.
- Excellent collaboration with product, engineering, QE, and field teams.
- Must be able to travel up to 50% annually."
Email: rachael@sidramtech.com
Direct: 4705239688
Salary : $60 - $70