Installer

Siddons-Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule

Company Sponsored Benefits:

• Medical (PPO & HDHP options), Company

HSA match, Dental, Vision, Short-Term
Disability, Accident and Hospital Indemnity
Insurance, Telehealth, Voluntary Life
Insurance, Voluntary Critical Illness

• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits:

• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Summary
The Installer is responsible for the installation and repair of certain loose equipment related items on emergency response vehicles, keeping apparatus and equipment in a high level of service and safety.

Duties and Responsibilities
Unless otherwise specified, the Installer is responsible for all daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

• Enforce all company policies as defined in the SMEG Loose Equipment SOG & Company Handbook
• Interact with entire service staff at times
• Maintain clean/safe work areas, cleanliness of tools and ensure proper tool storage, for both personal and company owned
• Maintain neat and professional personal appearance at all times
• Perform proper and accurate vehicle diagnosis, services and repairs
• Perform quality repairs and services in a timely manner
• Provide Shop Foreman and Service Manager(s) with complete parts needed list
• Participate in quality check process with Shop Foreman and Assistant Manager(s)
• Understanding of productivity goals and review for areas in need of improvement
• Follow company processes and procedures as defined in the SMEG operations manual
• Participate in morning meetings with service staff to plan the day
• Maintain accurate, timely and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with SMEG personnel
• Responsible for responsive/timely travel to designated sites and locations as directed/scheduled

Qualifications

• The Installer must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
• Must be willing to travel to other site locations and stations as needed.
• Experience within Fire and Emergency related industry a plus
• Experience in High end automobile maintenance and repairs a plus
• Proven track record of success
• Extreme attention to detail
• Basic understanding of automotive wiring and plumbing design and layout
• Excellent communication skills both verbal and written
• Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software.

Revenue and Profits
The Installer clearly understands that as a condition of his/her employment it is his/her responsibility to utilize and adhere to all company processes and procedures as well as utilize all best efforts in generating revenue for the company. In all cases the Installer should immediately inform the Shop Foreman of any inabilities to perform in the area of revenue generation, and to additionally provide the reasoning for such inability. The Installer recognizes that in good part, his/her performance will be evaluated by his/her ability to reach and maintain expected productivity goals and customer service goals set forth by the business owner/operator.

Training Programs and Regular Business Meetings
With appropriate notification, the Installer agrees to attend and participate in all career specific seminars, training courses, industry related certification programs and internal company training and or meetings recommended or scheduled by the business owner/operator.

General Conduct
It is the responsibility of the Installer to at all times conduct him/herself in a professional manner. This includes the agreement not to use any foul or objectionable language towards any customer, vendor, or employee. To refrain from any negative comments about any customer, vendor, competitor or employee. As a Installer you are expected to maintain composure with all customers, vendors and employee’s at all times and to carry out all defined duties in a professional manner.

Education and/or Experience

• High School Diploma or GED
• 2 Plus years with experience in an automotive service-related industry and/or technical school certificate.
• Clean driving record with a Class B non-exempt CDL driver license or able to obtain within six months of hire.
• Knowledge of repair principles and procedures in all areas of Automobile and heavy truck repair.

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.