What are the responsibilities and job description for the Branch Office Administrator position at SIBCY CLINE?
At Sibcy Cline, we've been a trusted name in real estate for nearly 100 years. As one of the largest and most respected brokerages in the region, we pride ourselves on delivering exceptional service, fostering strong community relationships and empowering our agents with the tools and support they need to thrive. When you join Sibcy Cline, you become part of a collaborative, people-first culture that values professionalism, innovation and genuine care for our clients and colleagues.
We are seeking to hire two Branch Office Administrators (BOA) to support our Kenwood, OH and Campbell County, KY office locations. This role is essential to ensuring smooth daily operations, exceptional customer service and a productive, positive environment for our agents and employees. If you're a proactive problem solver with excellent communication skills and a talent for staying organized -- even when the unexpected arises -- you'll feel right at home here.
Responsibilities
- Manage the real estate transaction process from start to finish, including preparing and maintaining listings and creating digital sales packets
- Enter detailed information into accounting and real estate software systems such as Profit Power and SkySlope
- Serve as a primary liaison between corporate teams, branch staff and real estate agents
- Uphold established processes and best practices while identifying opportunities for improvement
- Support branch business goals by helping maintain an efficient, productive and positive office environment
- Promote agent achievements on branch social media channels
- Assist agents and managers with ordering, maintaining and distributing marketing materials
- Create graphics using marketing-team-approved templates to highlight agents, listings and office activities
- Warmly welcome visitors in person and online by promptly answering phone, email, digital and in person inquires
- Sort and distribute mail, maintain office supplies and equipment and deliver documents to other locations as needed
- Identify and propose new projects or process enhancements based on understanding of office priorities and needs
Qualifications:
Skills, Knowledge and Abilities
- 5 years of experience in a real estate sales or brokerage support role highly preferred
- Proven success in office management or an administrative/support position
- Positive, proactive approach with the ability to adapt to changing needs
- Exceptional written and verbal communication skills
- Proficient in Microsoft Office, with the ability to learn new software quickly
- Experience with data entry related to budgets, expenses and transaction details
- Familiarity with social media posting and basic content management
- High school diploma required
Work Context
Employees in this role are expected to embody Sibcy Cline's Cultural Competencies as described in the Employee Handbook: Friendliness, Respect, Innovation, Enthusiasm and Results Oriented. These values guide how we interact with client, colleagues and our community every day.
Tools and Equipment
MS Office (Excel, Word, PowerPoint), SkySlope, real estate management and accounting software systems
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change. Employees are expected to perform other job-related duties as assigned.