What are the responsibilities and job description for the Commercial Insurance Service Manager position at SIA Group?
Job Overview:
The Commercial Lines Service Manager will oversee our internal service team and continually develop, implement, and monitor adherence to our procedures and workflows. The role involves increasing Commercial Lines service excellence, efficiency, and professionalism through process improvements and automation utilization.
Responsibilities:
- Assist in talent acquisition.
- Set training procedures and standards.
- Monitor the team activities.
- Strives to exceed best practices for Retention and Organic Growth of Book.
- Mastery level on all commercial coverages, understands what a good price is, and the requirements to get best in class pricing.
- Be the EPIC champion and understand everything to service clients utilizing the agency management system.
- Understand commercial risks and create deliverables that the team can use to cross sell existing clients.
- Implement new products or systems to help team service clients better.
- Audits conducted to ensure the team is adhering to our processes and procedures:
- Workflows
- Policies
- Client setups
- Commission
- Informs his/her team and agency management of major developments/results in a timely manner.
- Makes follow up calls/videos/visits/emails to clients for satisfaction surveying.
- Be the liaison between risk advisors (sales) and the internal team to make sure everyone is on the same page.
- Keeps current on carriers, products, risk areas, and legislation that affects prospects/clients.
- Complies with SIA Group’s standard operating procedures.
- Assign books of business and individual tasks to team members.
- Works behind the team when coverage is needed for absences.
Qualifications:
- Advanced degree from college or technical school; a combination of education and experience will be considered for candidates without an advanced degree
- North Carolina Property and Casualty License
- 5 years of experience in commercial property and casualty insurance
- Prior leadership and personnel management preferred
- Tech savvy; ability to navigate multiple systems including Agency Management Software; Intermediate skills in Microsoft Office products
- Experience with Applied Epic preferred
- Professional designations preferred
Benefits:
- Work/Life balance
- Health/Dental/Vision insurance
- Nurse concierge
- Telehealth with mobile urgent care service
- 401k with dollar-for-dollar match
- PTO and paid holidays
- Wellness resources
- Free food, snacks, and beverages
