What are the responsibilities and job description for the Customer Service Representative position at SIA Group, Inc.?
Customer Service Representative (CSR) – Employee Benefits
At SIA Group, we’re more than an insurance agency; we’re a team that helps people feel confident in their coverage and supported every step of the way. With offices across North Carolina, we provide insurance, risk management, and employee benefits solutions to businesses and individuals alike.
We’re growing, and we’re looking for an onsite Customer Service Representative to join our Employee Benefits team in Jacksonville. If you enjoy helping people, solving problems, and working with both data and technology, this is a great opportunity to build a meaningful and lasting career.
Why You’ll Love This Role
As a Customer Service Representative on our Employee Benefits team, you will serve as a trusted resource for clients and their employees, helping them navigate benefits programs with confidence and ease. This role blends relationship-building, technical aptitude, and analytical thinking to deliver best-in-class support.
What You’ll Do
As part of our Employee Benefits team, you’ll play a key role in creating a seamless, positive experience for our clients:
We’re looking for someone who’s curious, detail-oriented, and enjoys both people and problem-solving:
At SIA Group, we’re all about helping our team learn, grow, and build a career they’re proud of. You’ll be part of a supportive team that invests in your development, gives you hands-on experience, and creates real opportunities for growth over time.
Benefits & Perks
At SIA Group, we’re more than an insurance agency; we’re a team that helps people feel confident in their coverage and supported every step of the way. With offices across North Carolina, we provide insurance, risk management, and employee benefits solutions to businesses and individuals alike.
We’re growing, and we’re looking for an onsite Customer Service Representative to join our Employee Benefits team in Jacksonville. If you enjoy helping people, solving problems, and working with both data and technology, this is a great opportunity to build a meaningful and lasting career.
Why You’ll Love This Role
As a Customer Service Representative on our Employee Benefits team, you will serve as a trusted resource for clients and their employees, helping them navigate benefits programs with confidence and ease. This role blends relationship-building, technical aptitude, and analytical thinking to deliver best-in-class support.
What You’ll Do
As part of our Employee Benefits team, you’ll play a key role in creating a seamless, positive experience for our clients:
- Jump in to support clients and employees with benefits questions, enrollments, eligibility updates, and service requests
- Keep things moving by processing requests efficiently and following established workflows
- Assist with renewals, open enrollment, and ongoing account updates
- Keep client and employee data accurate and up to date across Applied Epic and benefits administration platforms
- Help set up and maintain accounts across systems and vendor portals
- Pull and review data from carrier platforms to ensure accuracy and completeness
- Use Excel to analyze reports, identify discrepancies, and solve problems
- Troubleshoot system issues and partner with teammates and vendors to find solutions
- Support Account Managers and Account Executives with client communications and deliverables
- Help prepare reports, employee communications, and enrollment materials
- Look for ways to improve processes and make things work even better
We’re looking for someone who’s curious, detail-oriented, and enjoys both people and problem-solving:
- Strong customer service skills. You genuinely enjoy helping others
- Advanced Excel skills required, including experience with data, formulas, reporting, and reconciliation
- A natural comfort with technology and learning new systems
- An analytical mindset. You like figuring things out and catching details others might miss
- Experience with benefits administration platforms or HCM systems such as Workday, ADP, UKG, or Employee Navigator is a plus
- Highly organized with strong attention to detail
- Clear and professional communication skills
- Ability to juggle multiple priorities in a fast-paced, team-oriented environment
- High School Diploma required. Additional education or relevant experience preferred
At SIA Group, we’re all about helping our team learn, grow, and build a career they’re proud of. You’ll be part of a supportive team that invests in your development, gives you hands-on experience, and creates real opportunities for growth over time.
Benefits & Perks
- We pay for you to get your insurance license, a great career boost
- 401(k)
- Health, Dental and Vision Insurance
- PTO and Paid Holidays
- Wellness Resources
- Ongoing training and professional development
- A collaborative, team-oriented culture where people genuinely enjoy working together