What are the responsibilities and job description for the Technical Service Manager - Lubricants position at SI Group?
Job Description
The Role: As the Technical Service Manager - Lubricants, reporting to the Director - Technical Services, you will support the sales team to grow regional margin by promoting existing products to new customers and new products to the market. You will be responsible for identifying unmet needs and translate those into R&D targets for new product development defining application performance parameters and related test methods. Additionally, you must understand the value in use and support the team to develop quantified value proposition ($/kg) compared to next best alternative.
How You Will Make an Impact:
We strive for all employees to nurture physical, mental and emotional health both personally and professionally. Our commitment to health and wellness centers around prevention, early detection and embracing a healthy lifestyle. Some offerings may vary by role or region, but may include:
Essential Solutions with Extraordinary Results
SI Group is a global leader in the innovative technology of performance additives, process solutions, active pharmaceutical ingredients, and chemical intermediates. Our solutions are essential to many diverse industries and applications, creating extraordinary results. We drive value by enhancing the quality, performance, and durability of countless items we use every day.
We are on a journey to captivate our customers at every level. Whether that means expanding our capabilities, global reach, or providing new innovations and technologies that create value. Our approach is customized to exceed customer needs and deliver superior performance.
The Role: As the Technical Service Manager - Lubricants, reporting to the Director - Technical Services, you will support the sales team to grow regional margin by promoting existing products to new customers and new products to the market. You will be responsible for identifying unmet needs and translate those into R&D targets for new product development defining application performance parameters and related test methods. Additionally, you must understand the value in use and support the team to develop quantified value proposition ($/kg) compared to next best alternative.
How You Will Make an Impact:
- In alignment with sales, drive sales of existing products to new customers and sales of new products owning the technical part of the customer interaction
- Ownership of all customer related technical challenges
- As part of the global cross functional team, identify, qualify and quantify (unmet) market or customer needs, convert those into R&D objectives, define related test methods and ensuring timely commercialization
- Development of quantified value propositions for the existing and new products
- Ownership of technical and scientific marketing & product support to customers including promotion material, value props, TDS, internal and external trainings / seminars, tradeshows
- Maintain and improve safe working environment in the laboratory
- Strong awareness of regulatory development
- Develop technical brochures for presentations to customers
- Maintain product documentation and formulations library to support performance
- BS Degree in Chemistry or Engineering field
- Minimum of 5 years experience with lubricants application and technology
- Experience designing formulations, experiments and to convert test results in to value propositions
- Experience presenting technical results to customers and converting to a sale
- Strong reporting, presentation, and communication skills
We strive for all employees to nurture physical, mental and emotional health both personally and professionally. Our commitment to health and wellness centers around prevention, early detection and embracing a healthy lifestyle. Some offerings may vary by role or region, but may include:
- Physical Health benefits including competitive Medical, Dental, and Vision packages, company contribution to Health Savings Account, cash incentive for Annual Physical and reimbursement
- Financial Wellness opportunities including company paid life insurance and disability plans, 401(k) Retirement Plan with generous company match, and certified Financial Planning & Investment service
- Mental Health benefits including generous Paid Time Off and 10 Paid Holidays, Paid Parental Bonding Leave, and much more!
Essential Solutions with Extraordinary Results
SI Group is a global leader in the innovative technology of performance additives, process solutions, active pharmaceutical ingredients, and chemical intermediates. Our solutions are essential to many diverse industries and applications, creating extraordinary results. We drive value by enhancing the quality, performance, and durability of countless items we use every day.
We are on a journey to captivate our customers at every level. Whether that means expanding our capabilities, global reach, or providing new innovations and technologies that create value. Our approach is customized to exceed customer needs and deliver superior performance.