IT Support Specialist

Join a Team That Builds New York

At SI Engineering, P.C. (SIE), we are more than an engineering firm, we are problem solvers shaping the future of the built environment in New York and New Jersey. Headquartered in Manhattan’s Financial District, our full-service team delivers innovative solutions in civil, structural, electrical, and transportation engineering, as well as bridge and facility inspections, program/construction management, construction inspection. From revitalizing local communities to leading high-profile, multi-billion-dollar infrastructure projects, we have earned a trusted reputation for excellence across New York City’s public sector.

SIE is looking for an enthusiastic, diligent, and proactive IT Support Specialist. This position would report to our Manhattan office. This is a full-time in-person role, reporting to SIE offices five days per week.

Responsibilities:

• Provide first-line technical support to staff, resolving hardware, software, and network-related issues
• Ensure high-quality, personalized IT support with a focus on a seamless user experience
• Escalating tickets and working directly with in-house IT team and MSP on resolving issues
• Provide clear and responsive communication on the status and tasks and issues
• Able to handle multiple tasks at the same time and complete tickets on timely basis based on priority and need
• Assisting in-office and remote staff in resolving IT related technical issues
• Managing requests through email ticketing system
• Documenting troubleshooting processes
• Setting up new equipment such as monitors, desktops, laptops and cell phones.
• Setting up new user accounts on Active Directory, Microsoft 365, etc
• Performs other related duties as assigned

Qualifications & Skills:

• High School Diploma or equivalent
• 3 Years of Information Technology knowledge and experience
• Experience setting up equipment
• Organizational skills to ensure all IT issues are resolved and equipment is logged properly
• Can troubleshoot Microsoft 365 related issues
• Understanding of Active Directory and Group Policy
• Familiarity with server hardware, firewalls, and networking

Expected salary range is $52,000-$65,000 annually. Actual compensation will be dependent on the individual’s qualifications, skills, experience, and physical work location.

SI Engineering places a high value on employee wellness and wellbeing, which is reflected in our competitive benefits package:

• 17 PTO Days per year, with an additional PTO day for every year after five years.
• 10 Paid Holidays per year
• 100% 401K Matching, up to 5% of employee income
• A choice of two comprehensive health insurance plans
• Dental and Vision Insurance
• Term Life Insurance
• Long Term Disability Insurance
• Continuing Education assistance

SI Engineering, P.C. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and career advancement without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We ensure nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964. We are committed to creating a diverse, productive and healthy work environment.