What are the responsibilities and job description for the Content Specialist position at ShyftOff?
About ShyftOff:
ShyftOff makes contact center ops insanely easy.
We're the only agentic workforce delivery platform that manages your human contact center agents for you—combining automation, analytics, and the best global talent to deliver unmatched efficiency and performance.
We're scaling fast, backed by top investors, and building the future of how work gets done in contact centers.
About the Role
As our Content Specialist, you will be responsible for both external marketing content and internal communications. You will craft compelling narratives, execute high-impact campaigns, manage vendors, and help build the voice of ShyftOff—externally to prospects, clients and the market; and internally to our agent workforce and company team.
You'll be hands-on with writing and editing social media and blog content while also supporting project planning, vendor coordination, and internal communications strategy. You'll partner with Marketing, Operations, and HR to ensure that our messaging is aligned, engaging, and consistent across various channels.
In this role, you will:
- Help develop and execute the content calendar for external marketing: blogs, thought-leadership articles, case studies, social media posts, email campaigns, campaign landing pages.
- Write and edit high-quality content that resonates with contact-center executives, decision-makers, and internal audiences—ensuring strong storytelling, clarity of message, and brand voice.
- Create social media content (platforms may include LinkedIn, X/Twitter, Instagram, etc) that drives engagement, meets KPIs, and supports campaigns.
- Collaborate on larger marketing projects and campaigns (including research, planning, creative briefs, vendor coordination, timeline management).
- Support relationships with external marketing vendors (writers, designers, social agencies, PR firms) and internal stakeholders; ensure deliverables are on time, on brand and high quality.
- Support internal communications: writing and distributing company announcements, newsletters, agent/employee communications, intranet content, internal campaign messaging.
- Ensure consistent voice, messaging and branding—both externally and internally.
- Monitor content performance metrics, help optimize based on analytics and feedback.
- Actively contribute to the startup growth mindset: be flexible, agile, and willing to wear multiple hats as we scale.
You might thrive in this role if you have:
- Strong writer and editor with a portfolio of work (blogs, social posts, campaigns) preferably in a startup or fast-growth environment.
- Creative thinker who loves to uncover a story, ask questions, dig into details, and craft messages that matter.
- Excellent organizational and project-management skills; comfortable managing multiple projects and deadlines.
- Comfortable working cross-functionally (marketing, ops, HR, external vendors) and taking initiative.
- Experience with content marketing, social media, blogs, and internal communications.
- Comfortable being in the Tampa office and engaging with teams in person when needed; local/regional talent preferred.
- Excellent verbal and written communication skills; strong attention to detail.
- Self‐motivated, proactive, adaptable—startup mindset is a must.
- Bonus: experience in B2B marketing, SaaS or contact-center industry is a plus.
Equal Opportunity Employer:
ShyftOff Corp values diversity and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.