What are the responsibilities and job description for the Patient Access Specialist position at Shyft6?
# Job Description
## Data Entry / Customer Service Support Representative
### Position Summary
This role provides data entry and customer service support to assist with overflow needs across multiple teams. The position focuses on accurately creating and updating customer accounts and service cases while delivering responsive support in a fast-paced, high-volume environment. (Please see email communication for available shift schedules.)
### Key Responsibilities
- Perform accurate and timely data entry tasks, including creation of accounts and service cases.
- Update and maintain account information received from Medical Billers and related internal sources.
- Provide customer service support to assist with overflow volume from other teams.
- Ensure data accuracy and completeness across all records and documentation.
- Communicate professionally with internal teams and external stakeholders as needed.
- Support special projects and additional assignments as required.
Requirements
### Required Qualifications
- Strong, accurate data entry skills with exceptional attention to detail.
- Preferred experience in Specialty Pharmacy or customer service environments.
- Professional-level computer proficiency, including:
- Microsoft Office applications
- Email and web-based platforms
- Keyboarding and general data entry skills
- Experience working with individuals in high-pressure, time-sensitive situations (via telephone or face-to-face) that require problem-solving, decision-making, sound judgment, and strong customer service capabilities.
- This experience may be obtained through a combination of professional work and post-secondary education and does not need to come exclusively from a traditional customer service role.
- Strong multitasking abilities and effective time management skills.
- Ability to perform effectively in a high-volume, fast-paced environment.
- Dependable with a strong work ethic.
- Ability to receive, implement, and respond positively to performance feedback and coaching.
### Preferred Experience
- Experience working with databases, CRM platforms, or tracking systems (Salesforce CRM preferred).
- Background in the healthcare or pharmaceutical industry.
- Understanding of the challenges faced by patients managing medical conditions.
Salary : $21