Network Administrator

Overview

SUMMARY OF POSITION

The Network Administrator is primary responsible for the configuration, maintenance, monitoring, and support of all networking infrastructures both IT and OT networks. This includes but is not limited to physical cabling, wireless connections, LAN/WAN, Voice, end user devices, and printers. They will also be responsible for managing vendors for third party services for cabling, security or telecommunications

Network administrators will be expected to handle issues within the environment in a timely manner with a professional level of support. Utilizing the internal ticketing system to document issues, troubleshooting and resolutions. Administrators will also be tasked with documenting any changes that are made and updating internal monitoring systems.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manage and maintain IT and OT network infrastructure, including LAN/WAN, wireless, firewalls, VPN, NAC, and connectivity to public network services.
• Configure, update, patch troubleshoot and replace networking devices such as switches, routers, and wireless access points.
• Monitor and resolve network alerts, errors and incidents; perform root cause analysis and implement corrective actions.
• Maintain network documentation, inventory, incident/change records, and end-users documentation.
• Coordinate installation, maintenance and repair work with external service providers and vendors.
• Support voice and communication systems, including Webex, phones, speaker system, 3rdparty applications, and E-911.
• Manage printers, including installation, troubleshooting, repair coordination, and maintaining print servers.
• Provide after hours on-call support on rotating basis.

Qualifications

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Strong ability to configure and troubleshoot network devices (switches, routers, wireless access points).
• Proficient in Microsoft tools (Windows, O365, Azure) and basic computer hardware.
• Basic knowledge of virtualization technologies (e.g., VMware, Nutanix).
• Strong troubleshooting and problem-solving skills
• Ability to work independently with minimal supervision.
• Effective communication skills and ability to work patiently with users.
• Proficiency in office applications (Word, Outlook, Excel, PowerPoint, Visio).
• Ability to create detailed technical and end-user documentation.

JOB REQUIREMENTS

• Bachelor’s degree in Information Technology, or associate degree with equivalent work experience.
• Technical certification (e.g., CCNA or other networking certification).
• Minimum 2 years’ experience supporting Microsoft Windows in a networked environment.
• Minimum 2 years experience providing network technical support.
• Flexibility to work outside normal business hours when required.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to deploy and support systems in remove locations; some travel required.
• Prolonged sitting, typing and telephone use.
• Manual dexterity for technical tasks.
• Occasional lifting and transport of IT equipment (e.g., computers, monitors, printers); carts provided.

WORK ENVIRONMENT

Our office is designed to bring people together. It's an open, collaborative space where creativity and teamwork thrive. We believe the best ideas come from shared conversations and we encourage our teams to work closely and support one another. To help everyone do their best work, we provide a comfortable and well-equipped workspace, foster team building through activities and social events, and prioritize work-life balance, further helping our employees achieve their personal and professional goals. Our company culture values innovation, inclusivity and a positive attitude, with the contributions of each employee driving our overall success.

Shurtape Technologies, LLC is proud to be an Equal Opportunity and Affirmative Action employer. Shurtape Technologies, LLC does not discriminate based on race, religion, color, national origin, gender (including identity & expression), medical condition, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business requirement.