What are the responsibilities and job description for the Desktop Support Specialist, Level 1 position at Shurtape Technologies, LLC?
Join a Team That Sticks Together!
At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries.
We have facilities all around the world, including in the U.S., U.K., Germany, Mexico, China, and more.
In addition to our specialty adhesive products, we offer well-known brands like Duck®, FrogTape®, Painter’s Mate®, Shurtape®, T-Rex®, Kip®, and Pro Tapes®.
Why Work with Us?
We encourage curiosity and creativity, working together to solve challenges and innovate. Our commitment to health, safety, and environmental responsibility means we make a positive impact on our communities and the world.
What We Offer
In addition to being obsessed with our customers, Shurtape is committed to being socially and environmentally responsible. We recognize that our actions today affect our world tomorrow, and we are committed to responsible manufacturing processes that protect the communities in which we operate.
We Ask for the Best, and Offer the Best in Return
We are looking for passionate, innovative individuals who thrive in a dynamic environment to join the Shurtape team. If you’re looking to be part of a forward-thinking, fast-paced, and supportive team, we’d love to hear from you!
Our tapes may do the sticking, but it’s our people who hold it all together.
Summary Of Position
The Desktop Support Specialist, Level 1 will serve as the primary point of contact for IT issues, providing initial troubleshooting for hardware, software, and networking problems, while providing a high level of customer service to end users.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries.
We have facilities all around the world, including in the U.S., U.K., Germany, Mexico, China, and more.
In addition to our specialty adhesive products, we offer well-known brands like Duck®, FrogTape®, Painter’s Mate®, Shurtape®, T-Rex®, Kip®, and Pro Tapes®.
Why Work with Us?
We encourage curiosity and creativity, working together to solve challenges and innovate. Our commitment to health, safety, and environmental responsibility means we make a positive impact on our communities and the world.
What We Offer
- A company that truly values your contributions
- A place where you can grow, make an impact, and be part of something meaningful
- A focus on excellence and continuous improvement, ensuring we deliver top-quality, reliable solutions to our customers
- An environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset
In addition to being obsessed with our customers, Shurtape is committed to being socially and environmentally responsible. We recognize that our actions today affect our world tomorrow, and we are committed to responsible manufacturing processes that protect the communities in which we operate.
We Ask for the Best, and Offer the Best in Return
We are looking for passionate, innovative individuals who thrive in a dynamic environment to join the Shurtape team. If you’re looking to be part of a forward-thinking, fast-paced, and supportive team, we’d love to hear from you!
Our tapes may do the sticking, but it’s our people who hold it all together.
Summary Of Position
The Desktop Support Specialist, Level 1 will serve as the primary point of contact for IT issues, providing initial troubleshooting for hardware, software, and networking problems, while providing a high level of customer service to end users.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Install, configure, and maintain workstations and peripherals, document all incidents in a ticketing system, and escalate complex issues when necessary.
- N-Able management to include review of each workstation confirming installation of patches, reboots, failed login’s, Webroot update, verifying Tasks scheduled and executed, escalate trouble patches.
- Lansweeper review to ensure patches and updates are installed and maintained (Shurtape tool). Work with Cyber Security Analyst on any issues related to this software.
- Manage Multi-Factor Authentication for all existing Pro Tapes and Shurtape requirements.
- HQMS Asset Manage with equipment check in / check out. Tagging of equipment.
- Maintain Toshiba User IDs for printer contract. Maintain copier / printer inventory and ensure used toners are recycled.
- Light path VOIP Phone asset maintenance / support to include new employees, forwarding, maintain internal phone & ext. lists, holiday announcements.
- Know B4 Software management to include assisting employees with training videos, adding / removing new users and reallocation of managers.
- Unified and Extreme access point asset management in HQMS (WIFI and scanner access points).
- Signature line maintenance, update, links, logos new and existing employees.
- Maintain (add, modify, deactivate) all users / employee listings in various software packages.
Salary : $51,000 - $56,000