What are the responsibilities and job description for the Sales Support Specialist position at Shurtape Industrial?
Join a Team That Sticks Together!
At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries.
We have facilities all around the world, including in the U.S., U.K., Germany, Mexico, China, and more.
In addition to our specialty adhesive products, we offer well-known brands like Duck®, FrogTape®, Painter’s Mate®, Shurtape®, T-Rex®, Kip®, and Pro Tapes®.
Why Work with Us?
We encourage curiosity and creativity, working together to solve challenges and innovate. Our commitment to health, safety, and environmental responsibility means we make a positive impact on our communities and the world.
What We Offer
In addition to being obsessed with our customers, Shurtape is committed to being socially and environmentally responsible. We recognize that our actions today affect our world tomorrow, and we are committed to responsible manufacturing processes that protect the communities in which we operate.
We Ask for the Best, and Offer the Best in Return
We are looking for passionate, innovative individuals who thrive in a dynamic environment to join the Shurtape team. If you’re looking to be part of a forward-thinking, fast-paced, and supportive team, we’d love to hear from you!
Our tapes may do the sticking, but it’s our people who hold it all together.
Summary Of Position
The Sales Support Specialist serves as the operational core of the Pro Tapes sales team, owning the end-to-end sample fulfillment process, driving data-informed lead development, and partnering with leadership on cost and margin initiatives. This role bridges sales, marketing, and operations; translating customer intelligence and transactional data into actionable insights that improve targeting, conversion, and profitability.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Sample Processing & Fulfillment
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, light to moderate physical effort is required.
Our office is designed to bring people together. It's an open, collaborative space where creativity and teamwork thrive. We believe the best ideas come from shared conversations and we encourage our teams to work closely and support one another. To help everyone do their best work, we provide a comfortable and well-equipped workspace, foster team building through activities and social events, and prioritize work-life balance, further helping our employees achieve their personal and professional goals. Our company culture values innovation, inclusivity and a positive attitude, with the contributions of each employee driving our overall success.
Shurtape Technologies, LLC is proud to be an Equal Opportunity and Affirmative Action employer. Shurtape Technologies, LLC does not discriminate based on race, religion, color, national origin, gender (including identity & expression), medical condition, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business requirement.
At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries.
We have facilities all around the world, including in the U.S., U.K., Germany, Mexico, China, and more.
In addition to our specialty adhesive products, we offer well-known brands like Duck®, FrogTape®, Painter’s Mate®, Shurtape®, T-Rex®, Kip®, and Pro Tapes®.
Why Work with Us?
We encourage curiosity and creativity, working together to solve challenges and innovate. Our commitment to health, safety, and environmental responsibility means we make a positive impact on our communities and the world.
What We Offer
- A company that truly values your contributions
- A place where you can grow, make an impact, and be part of something meaningful
- A focus on excellence and continuous improvement, ensuring we deliver top-quality, reliable solutions to our customers
- An environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset
In addition to being obsessed with our customers, Shurtape is committed to being socially and environmentally responsible. We recognize that our actions today affect our world tomorrow, and we are committed to responsible manufacturing processes that protect the communities in which we operate.
We Ask for the Best, and Offer the Best in Return
We are looking for passionate, innovative individuals who thrive in a dynamic environment to join the Shurtape team. If you’re looking to be part of a forward-thinking, fast-paced, and supportive team, we’d love to hear from you!
Our tapes may do the sticking, but it’s our people who hold it all together.
Summary Of Position
The Sales Support Specialist serves as the operational core of the Pro Tapes sales team, owning the end-to-end sample fulfillment process, driving data-informed lead development, and partnering with leadership on cost and margin initiatives. This role bridges sales, marketing, and operations; translating customer intelligence and transactional data into actionable insights that improve targeting, conversion, and profitability.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Sample Processing & Fulfillment
- Own the full sample request lifecycle for Pro Tapes’ products; intake, fulfillment, tracking, and follow-up; ensuring requests are processed accurately and on time in accordance with departmental policies.
- Maintain organized sample inventory and coordinate with production and warehouse teams to ensure consistent product availability.
- Track sample activity by customer, product, and region; report on sample-to-sale conversion to help evaluate ROI and prioritize future sampling investments.
- Systematically review inbound leads and CRM data to identify trends, buying patterns, and gaps in market coverage.
- Conduct data mining and analysis to surface actionable insights that inform more targeted marketing campaigns and improve marketing ROI.
- Prepare regular lead quality and pipeline reports for the sales and marketing teams, highlighting high-potential segments and underperforming channels.
- Collaborate with the Marketing department on e-marketing campaign follow-up and lead nurturing workflows, ensuring timely and relevant outreach.
- Partner with sales leadership to identify opportunities for margin improvement, including analysis of product mix, customer pricing, and discount patterns.
- Support the implementation of pricing changes by coordinating updates across ERP & CRM, quoting tools, and customer-facing documentation.
- Assist in developing and maintaining standardized pricing procedures to ensure consistency and compliance across the sales team.
- Monitor cost and margin data on an ongoing basis, flagging anomalies and escalating issues for leadership review.
- Serve as a key CRM system resource, maintaining accurate account records, managing leads and opportunities, and supporting quoting, NPDF, and case management workflows.
- Act as a liaison between the sales and production teams, ensuring customer needs are communicated and met efficiently.
- Handle scheduling, correspondence, and other administrative duties to keep the sales team focused on revenue-generating activities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong data analysis and reporting capabilities.
- Hands-on experience with CRM systems (e.g., Salesforce, HubSpot) and MS Office Suite, particularly Advanced Excel.
- Exceptional written and verbal communication, strong organizational skills, and the ability to multitask in a fast-paced environment.
- Ability to coordinate across departments and communicate customer needs clearly.
- Strong troubleshooting and issue escalation skills.
- Associate’s or Bachelor’s degree in business or marketing is preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, light to moderate physical effort is required.
- lifting 25 lbs
- sitting at desk for long periods of time
- walking/sitting/talking on the phone
Our office is designed to bring people together. It's an open, collaborative space where creativity and teamwork thrive. We believe the best ideas come from shared conversations and we encourage our teams to work closely and support one another. To help everyone do their best work, we provide a comfortable and well-equipped workspace, foster team building through activities and social events, and prioritize work-life balance, further helping our employees achieve their personal and professional goals. Our company culture values innovation, inclusivity and a positive attitude, with the contributions of each employee driving our overall success.
Shurtape Technologies, LLC is proud to be an Equal Opportunity and Affirmative Action employer. Shurtape Technologies, LLC does not discriminate based on race, religion, color, national origin, gender (including identity & expression), medical condition, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business requirement.