What are the responsibilities and job description for the Customer Service Representative position at Shure?
Overview
Enhance Your Career with Us!
Are you ready to turn up the volume on your career with a cutting-edge leader in audio technology? We're seeking a dedicated Customer Service Representative to provide exceptional customer service across Sales, Logistics, Distribution Centers, and Channel Partners in Latin America.
Advanced Spanish and advanced/fluent English are key for this role.
Apply today and be part of a wonderful team!
This position will be based in São Paulo - SP
Responsibilities
- Interacts with all our customers up to and including: sales representatives, distribution centers, resellers, and channel partners to handle a variety of pre-sales or post-sales service functions including taking, editing and expediting orders.
- Checks order status and product availability.
- Creates / process return authorizations.
- Processes requests for Invoice adjustments.
- Maintains direct contact with customers before and/or after order fulfillment.
- Fields entry level product related inquiries.
- Responds to customer inquiries (Return to Manufacturer Approval, status, delivery, etc.) post-sale to resolve scheduling, shipping, and invoicing issues.
- Coordinates with other departments regarding order status, shipping dates, prices, product availability and back orders.
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
- Works with various departments to meet Sales / Service goals.
- Works with end-users, resellers and/or distributors to receive accurate account of equipment failures and provides reports to management.
- Expedites customer requests and is point person for other supports functions.
- Performs other duties as assigned.
Qualifications
- Bachelor's degree in Business Administration, Communication, or a related field.Minimum 2 years of customer service experience working on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
- Ability to work independently, receiving little instruction on daily work, but receiving general instructions on newly introduced assignments.
- Understands basic application of all Company products.
- Excellent verbal and written communication skills.
- Good computer skills, preferably in a Windows environment. Knowledge of SAP and Salesforce a plus.
- Good problem solving skills.
- Enjoys working in a team environment.
- Language Skills: Advanced Spanish and advanced or fluent English are required.
WHO WE ARE
Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.
Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.
Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.
THE MIX MATTERS
Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!
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