Service BDC Representative

Join Our Service Department Team

Richard Bazzy’s Shults Auto Group is expanding our Service Business Development Center (BDC), and we’re looking for motivated phone professionals ready to support one of the most important areas of our dealership — our Service Department.

If you have experience in telemarketing, appointment setting, inside sales, or a call center environment and enjoy helping customers while driving results, this is your opportunity to build a long-term career in automotive service operations.

We are a multi-dealership automotive group serving the greater Pittsburgh area, generating over $100 million annually and continuing to grow. Our service departments are high-volume, fast-paced, and customer-focused. Our BDC team plays a critical role in keeping our service bays full and our customers satisfied.

Responsibilities

• Handle inbound and outbound service calls, texts, and emails
• Schedule and confirm service appointments
• Follow up with customers regarding maintenance reminders and declined services
• Contact customers about recalls, recommended services, and special service campaigns
• Re-engage inactive service customers
• Support Service Advisors by ensuring appointments are properly scheduled
• Deliver a professional, customer-first experience during every interaction
• Maintain accurate customer records in the CRM system

Reasons to Work Here

• Focused on service retention and customer support rather than vehicle sales
• Stable, year-round demand in the service department
• Clear opportunities for advancement into Service Advisor, Warranty Administration, or management roles
• Paid training and ongoing professional development
• Established, growing dealership group with long-term career potential

Qualifications

• Valid Driver’s License
• High School Diploma or equivalent
• Strong communication and listening skills
• Dependable with solid time management
• Detail-oriented and organized
• Comfortable working with CRM systems and dealership software
• Self-motivated with a positive attitude
• Automotive experience is helpful but not required

Compensation and Benefits

We offer a competitive compensation and benefits package, including:

• Medical, Dental, and Vision Insurance
• 401(k)
• 401(k) matching
• Paid Time Off and Holidays
• Paid Training
• Life Insurance
• Disability Insurance
• Employee Discounts

If you are ready to use your phone skills in a role that directly supports the Service Department’s success and builds long-term customer relationships, we encourage you to apply today.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $100