Management - Assistant General Manager

SHULAR COMPANIES - ASSISTANT GENERAL MANAGER

PAY TYPE: SALARY

JOB DESCRIPTION

As Assistant General Manager, you will be responsible for supervising the day-to-day operations of the hotel to ensure guest satisfaction, financial efficiency, and managing employees.

Essential Functions

• Ensure all employees are punctual, well groomed, follows safety policies and procedures
• Provide guidance and leadership to all staff.
• Ensure proper front desk, Housekeeping, maintenance, and Food and Beverage procedures are followed.
• Train and/or coordinate training for New and existing employees
• Inspect Room Attendant’s/Inspector’s work for cleanliness, accuracy, and efficiency
• Complete minimal maintenance and report larger issues to the maintenance department
• Ensure applicable brand standards are adhered to within the scope of Rooms, Exterior, service, and common areas
• Follow Financial procedures to ensure financial stability and accountability, such as, Checkbook, Petty Cash, Drawer balancing, Invoicing
• Assist General Manager with routine and project oriented tasks
• Motivate and lead team towards constant improvement in cleanliness, attitude, professionalism and efficiency.
• Assist with customer issues, complaints, and special requests in a professional manner
• Provide assistance in other areas of the hotel at the direction of the General Manager
• Complete special and focused tasks as directed by General Manager and Corporate
• Responsible for the management of all staff. This includes approving schedules, payroll, discipline, supervision.
• Take ownership of the hotel, employees, successes and failures and constantly improve.
• Any other duties as assigned

Competencies and Position Requirements

• Must tolerate a fast-paced, hectic environment.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be sensitive to the needs of our guests and feel empowered to take action to meet their needs within company guidelines.
• Advanced experience using excel, word & outlook experience using adobe acrobat
• Experience in windows file management experience effective communications experience organizing files & workspace on job training
• Intermediate to advanced experience using excel, word & outlook experience using adobe acrobat
• Experience in windows file management experience effective communications experience organizing files
• Able to complete general office/clerical duties using fax, copiers and telephones.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Able to problem solve quickly.
• Excellent customer service skills.
• Excellent phone etiquette

Supervisor Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copier, fax, scanners, file cabinets and calculators.

Physical Demands

Must be able to Sit/Stand/walk the property for long periods of time. 

Work is completed in an hotel/office environment.

Specific vision requirements include close vision.

The employee may frequently need to lift up to 25 lbs.

Employee is occasionally required to sit, climb, balance, kneel, or crawl.

Position Type and Expected Hours of work

This is a full-time position.

Able to work nights, weekends and holidays if needed.

Travel - No travel is expected for this position.

Required Education and experience - High School Diploma; Associates degree a plus but not required.

Preferred Education and Experience - Minimum of three years job-related experience, hospitality strongly preferred.

Other Duties

This job description is not designed to cover or contain all aspects of a comprehensive listing of activities, duties, or responsibilities that is required of the employee for this job. Duties, responsibilities, activities may change at any time with or without notice.