Performance Improvement Specialist

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20 hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

Job Summary

The Performance Improvement Specialist at Shriners Hospitals for Children is responsible for identifying, developing, and implementing initiatives that enhance operational efficiency, patient safety, and quality of care across various hospital departments. This role involves data analysis, process mapping, and collaborative problem-solving to drive continuous improvement within a compassionate healthcare environment.

Key Responsibilities

• Evaluate existing workflows, systems, and processes to pinpoint areas for improved efficiency and effectiveness.
  Gather and analyze performance metrics and key performance indicators (KPIs) to quantify problems, track progress and update dashboards.

• Work with cross-functional teams to develop practical solutions, which may include process redesign or the implementation of new technologies.

• Lead or participate in projects using methodologies such as Lean Six Sigma, or RCA (Root Cause Analysis) to achieve ongoing enhancements in patient safety.

• Create and deliver training materials, standard operating procedures (SOPs), and other documentation to support successful adoption of optimized processes.

• Prepare and assist in presenting reports on project performance, findings, and recommendations to leadership and other relevant committees.

Required Qualifications

• Experience in using Microsoft Office Suite of programs

• Must possess strong grammar and verbal and written communication skills to interact with staff, volunteers, patients, families and visitors.

Preferred Qualifications

• Associate or bachelor's degree in nursing, business, or relate field.

• Minimum three (3) years previous medical records experience.

• Quality management data retrieval desirable. Minimum 45wpm typing.

• Minute taking experience