Practice Supervisor

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40 hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

The Practice Supervisor provides leadership, direction, and support to practice staff to promote safe, high-quality patient care and efficient clinic operations. This role monitors staff performance, ensures adherence to policies and standards, and fosters a collaborative, professional environment. The Supervisor supports onboarding, education, and performance improvement initiatives, while serving as a resource for patients, families, and staff in alignment with Shriners Children’s mission, vision, and core values.

Communication

• Supervise orientation and ongoing education of new and current staff
• Coach and evaluate staff performance; complete or contribute to appraisals
• Facilitate staff meetings, huddles, and training sessions; ensure accurate communication of practice initiatives
• Promote team-based care and collaborative relationships with physicians and interprofessional colleagues
  
  
  

Administrative/Operational Tasks

• Develop staff schedules and assignments to ensure adequate coverage across practice(s)
• Monitor attendance, professionalism, and adherence to departmental standards
• Ensure efficient daily clinic operations and a positive patient experience by supporting workflow from check-in through departure and partnering with the Practice Manager to resolve operational and staffing issues.
• Ensures training and development of staff; support EMR super-user functions, including telehealth coordination and oversight.
• Contribute to policy updates, staff development materials, and departmental goals
• Serve as a resource for staff and assists in resolving patient care issues
• Support patient/family education and advocacy; promote family-centered care
  
  
  

Professional Development

• Attend required meetings, in-services, and complete ongoing education, and competency training
• Participate in department performance improvement
  
  
  

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Required

• 2 or more years of ambulatory/physician practice experience
• High School Diploma/GED
• Basic Life Support (BLS)
• PEARS (for CMA) required within 12 months
  
  
  

Preferred

• 1 or more years of Supervisor/Leadership/Clinic Setting experience
• 2 or more years of Orthopedic/Pediatric experience
• EPIC experience
• Associate's Degree
• Medical Assistant Certificate