Patient Care Coordinator

Overview

Join our dynamic healthcare team as a Front Desk Receptionist and Patient Care Coordinator, where your energy and organizational skills will be the heartbeat of our patient experience. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming environment while efficiently managing appointment scheduling, medical records, insurance verification, and administrative support. Your proactive approach will help streamline clinic operations, uphold confidentiality standards, and foster positive interactions that make a real difference in patient care.

Responsibilities

• Greet patients and visitors warmly, providing exceptional customer service through professional phone etiquette and friendly demeanor.
• Schedule appointments accurately using Dentrix ensuring efficient clinic flow.
• Verify insurance coverage, process payments, and handle collections with attention to detail and compliance with HIPAA regulations.
• Assist with insurance verification, billing procedures and documentation to support smooth revenue cycle management.
• Coordinate patient intake processes, including data entry, appointment confirmations, and follow-up scheduling.
• Follow up on pending claims and submit any additional requested information and Perform general office management duties to ensure smooth operations
• Maintain clinic organization by filing documents, managing multi-line phone systems, and ensuring confidentiality of sensitive health information.

Requirements

• Proven experience in a dental office setting or healthcare environment with strong clerical and administrative skills.
• Familiarity with Dentrix; experience is a plus.
• Knowledge of health insurance processes including verification, billing, and understanding of HIPAA policies.
• Excellent communication skills with proficiency in phone etiquette and customer service; bilingual abilities are highly desirable.
• Strong computer skills including Microsoft Office Suite (Word, Excel) and typing accuracy for 10-key data entry.
• Clinic or dental office experience preferred; familiarity with dental terminology like Dentrix is advantageous.
• Demonstrated ability to handle sensitive information confidentially while providing outstanding patient service in a fast-paced environment.
• Strong organizational skills with the ability to multitask effectively and help in dental office as needed
• Embark on a rewarding career where your organizational talents and compassionate approach will elevate patient experiences daily!
• Bilingual and Spanish speaking preferred

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan

Work Location: In person

Salary : $20 - $30