What are the responsibilities and job description for the Help Desk Technician position at Shree Narayani Networking Solutions LLC?
Job Summary (List Format):
- Provide dedicated white-glove technical support to C-level executives (CEO, CFO, COO, Chief People Officer) in a fast-growing, high-visibility organization.
- Deliver real-time troubleshooting during executive meetings, presentations, and critical business activities.
- Support and troubleshoot macOS, Windows, mobile devices, SaaS applications, and collaboration tools.
- Collaborate closely with Executive Assistants to proactively manage executive technology needs.
- Manage identity and access issues using Okta and similar IAM solutions.
- Support endpoint management platforms (Kandji, Intune, MobileIron, etc.).
- Diagnose and resolve hardware, software, network, and application issues swiftly and professionally.
- Document incidents, service requests, and resolutions in enterprise ticketing systems while maintaining SLA compliance.
- Assist general help desk operations when not engaged in executive support.
- Serve as a liaison between executive stakeholders and IT teams to ensure rapid issue resolution.
- Maintain an onsite presence five days per week in Palo Alto, CA.
- Utilize strong communication, customer service, and executive presence skills to support senior leadership in high-pressure environments.
- Provide dedicated white-glove technical support to C-level executives (CEO, CFO, COO, Chief People Officer) in a fast-growing, high-visibility organization.
- Deliver real-time troubleshooting during executive meetings, presentations, and critical business activities.
- Support and troubleshoot macOS, Windows, mobile devices, SaaS applications, and collaboration tools.
- Collaborate closely with Executive Assistants to proactively manage executive technology needs.
- Manage identity and access issues using Okta and similar IAM solutions.
- Support endpoint management platforms (Kandji, Intune, MobileIron, etc.).
- Diagnose and resolve hardware, software, network, and application issues swiftly and professionally.
- Document incidents, service requests, and resolutions in enterprise ticketing systems while maintaining SLA compliance.
- Assist general help desk operations when not engaged in executive support.
- Serve as a liaison between executive stakeholders and IT teams to ensure rapid issue resolution.
- Maintain an onsite presence five days per week in Palo Alto, CA.
- Utilize strong communication, customer service, and executive presence skills to support senior leadership in high-pressure environments.