What are the responsibilities and job description for the Administrative Assistant position at Shrader Tire and Oil?
Summary: Position provides the first point of contact for all incoming calls to Shrader Tire & Oil (STO). Candidate must maintain a positive attitude, flexibility, and a willingness to “do whatever it takes” to ensure our customers’ experience is the best it can be. Candidate should possess ability to make clear and direct decisions that positively impact efficiency, and the customer experience.
Key Responsibilities:
- Provides first point of contact for all incoming calls to STO. Will answer, transfer calls or take messages in a professional manner.
- Required hours are Monday-Friday, 8:00 am – 5:00 pm.
- Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
- Provides pricing, delivery information and processes orders.
- Work cockpit report to ensure old orders, transfers, and PO’s are closed.
- Managing incoming and outgoing mail.
- Also processing invoices, work orders, transfers, and national account paperwork for tire service.
- Maintaining customer furnished forms, 3rd party billing.
- Receive inventory, create purchase orders and transfers.
Technical Skills:
- Phone etiquette required
- Strong background with Microsoft office products, especially Microsoft excel, web-based applications and electronic data storage. Any database/ODBC experience is a plus.
- Prior experience in customer service environment, including order entry and customer interaction
- Prior experience with inventory, physicals, audits, invoicing, pricing, and transfers would be beneficial.
To learn about an exciting and rewarding career with STO, visit our website at www.shradertireandoil.com/about/careers. STO is a drug free workplace and equal opportunity employer.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
Salary : $18