What are the responsibilities and job description for the Medical Support Assistant position at SHR (Spectrum Healthcare Resources)?
Job Description
Spectrum Healthcare Resources has a potential opportunity for a Medical Support Assistant, supporting the Pugent Sound VA Medical Center in Portland, OR.
Join a team that makes a real difference in the lives of Veterans. This role offers the chance to support patient care coordination within the VA system, ensuring timely access to quality healthcare. If you’re detail-oriented, tech-savvy, and passionate about delivering exceptional service, this is your opportunity to contribute to a mission that truly matters.
Position Details
Lexie Pollard
314-744-4162
Alexandria_Pollard@spectrumhealth.com
Company Overview
At Spectrum, we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and healthcare professionals we serve. As a Joint Commission Certified Healthcare Resource, dependability and service are the driving forces of our mission.
EOE/Disabled/Veterans
Location : Location
US-WA-Spokane
Recruiter : Full Name: First Last
Alexandria Pollard
Direct phone number
3147444162
Recruiter : Email
Alexandria_Pollard@spectrumhealth.com
Spectrum Healthcare Resources has a potential opportunity for a Medical Support Assistant, supporting the Pugent Sound VA Medical Center in Portland, OR.
Join a team that makes a real difference in the lives of Veterans. This role offers the chance to support patient care coordination within the VA system, ensuring timely access to quality healthcare. If you’re detail-oriented, tech-savvy, and passionate about delivering exceptional service, this is your opportunity to contribute to a mission that truly matters.
Position Details
- Regular business hours: Monday – Friday 8:00am – 4:30pm
- No Nights, Weekends, or Holidays
- Benefits elitible position with 11 Paid Federal Holidays and PTO Avalable
- U.S. residency required.
- High School diploma or GED.
- Strong oral and written English skills; basic medical terminology preferred.
- Proficient in Microsoft Office, especially Excel.
- Ability to type at least 50 WPM and work with electronic medical records.
- Strong organizational skills; able to work independently and prioritize tasks.
- Ability to resolve customer concerns accurately and timely.
- No health restrictions that interfere with job duties.
- Coordinate patient care and scheduling with internal and community providers.
- Ensure timely and accurate patient communication and appointment scheduling.
- Validate and update patient demographic information.
- Process medical records and integrate data into VA systems (CPRS, VistA).
- Manage community care consults using VA systems (HSRM, PPMS).
- Answer and respond to phone inquiries professionally and promptly.
- Use Microsoft Office (Excel, Word, Outlook, Teams) daily.
- Provide excellent customer service to patients, families, and VA staff.
- Perform other administrative tasks as assigned.
Lexie Pollard
314-744-4162
Alexandria_Pollard@spectrumhealth.com
Company Overview
At Spectrum, we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and healthcare professionals we serve. As a Joint Commission Certified Healthcare Resource, dependability and service are the driving forces of our mission.
EOE/Disabled/Veterans
Location : Location
US-WA-Spokane
Recruiter : Full Name: First Last
Alexandria Pollard
Direct phone number
3147444162
Recruiter : Email
Alexandria_Pollard@spectrumhealth.com