What are the responsibilities and job description for the Overnight Auditor/Front Desk Agent position at Showboat Hotel & Island Waterpark?
Summary of Position
Night Auditor / Front Desk Agent responsible for overnight hotel operations, including guest check-ins and check-outs, handling reservations, providing customer service, and completing daily financial audits. Ensures accuracy of reports, maintains security, and delivers professional, friendly service during overnight hours.
Organizational Relationships
Reports to:
Front Desk Manager/Director of Front Desk
FinancialAccounting Responsibilities
- Reconciling Accounts: Audit and balance credit card transactions, cash drawers, and department receipts.
- Posting Charges: Add nightly room rates, taxes, and incidental charges to guest folios.
- Running the Night Audit: Initiate the end-of-day (EOD) process on the Property Management System (PMS)
- Generating Reports: Prepare and distribute daily financial and occupancy summaries for management.
- Resolving Discrepancies: Investigate and fix bookkeeping errors or system discrepancies before morning.
Front DeskGuest Services
- Overnight Desk Operations: Process late-night check-ins, early check-outs, and walk-in reservations.
- Guest Relations: Respond to customer inquiries, complaints, and service requests.
- Switchboard Management: Answer overnight phone calls, route transfers, and schedule wake-up calls.
- Concierge Services: Offer local recommendations and coordinate airport shuttle or taxi services.
Operations, Safety,Security
- Emergency Response: Act as the primary point of contact for safety, handling emergencies by following established protocols.
- Interdepartmental Coordination: Inform housekeeping and maintenance teams about room statuses or immediate repairs.
Position Requirements
- Education: High school diploma or equivalent; an accounting or hospitality certificate is an asset.
- Skills: Strong numerical skills, data entry proficiency, and detail orientation.
- Experience: Previous hotel front desk, customer service, or basic bookkeeping experience is highly valued
- Overnight hours 11pm-7am, weekends, and holidays
Salary : $20