What are the responsibilities and job description for the BDC MANAGER/ INTERNET DIRECTOR position at Shottenkirk CDJR Granbury?
BDC Director / Internet Manager
Shottenkirk Chrysler Dodge Jeep Ram Granbury
Are you a proven automotive BDC leader who knows how to drive appointments, create accountability, and deliver an exceptional customer experience?
Shottenkirk CDJR Granbury is looking for a motivated, results-driven BDC Director / Internet Manager to lead our Sales team and help take our dealership to the next level.
What We Offer
- Competitive Pay Plan
- Great Hours
- Excellent Work Environment
- Medical, Dental & Vision Benefits
- Growth Opportunities with One of the Fastest Growing Automotive Groups in America
- Supportive Leadership Team
- Paid time off
Requirements
- Minimum 2 years of BDC/Internet Management experience OR Minimum 2 years of Automotive Sales experience
- Strong leadership and coaching abilities
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Automotive CRM experience
Key Responsibilities
- Manage all inbound and outbound customer traffic
- Lead and develop the Sales team to maximize appointment performance
- Conduct daily one-on-one coaching sessions with sales representatives
- Maintain strong follow-up processes for internet leads, phone ups, unsold customers, and previous customers
- Overcome distance and travel objections to increase showroom traffic
- Ensure an outstanding customer experience from first contact to dealership visit
- Monitor lead handling, response times, and appointment-setting performance
- Track and report key performance metrics
Performance Expectations
- 40% Show Rate on Phone Ups
- 20% Show Rate on Internet Leads
- 80% Appointment Confirmation Rate
- Consistent improvement in lead response times and customer engagement
- Strong accountability and daily performance management
Who We're Looking For
We're searching for a leader who understands that success starts with creating opportunities. The ideal candidate is highly organized, process-driven, energetic, and committed to helping both customers and sales professionals succeed. If you're passionate about customer service, coaching teams, and driving measurable results, we want to talk to you.
Join the Shottenkirk CDJR Granbury family and help us continue building a culture focused on growth, customer satisfaction, and performance. APPLY TODAY!
Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Pay: $60,000.00 - $160,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Opportunities for advancement
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $60,000 - $160,000