What are the responsibilities and job description for the Customer Service Specialist position at Shortprinter?
Join a team of hardworking, self-motivated professionals!
Shortprinter is one of the premier print shops in Fargo, North Dakota, specializing in digital and large format printing. We offer a wide variety of products, from marketing materials and office stationery to banners, decals and outdoor signs. We pride ourselves on customer service, fast turnaround and extremely high attention to detail. We believe in building strong and trusted relationships with our customers, vendors and the local community.
Shortprinter has been in business for over 20 years and continues to grow as a leader in the printing industry. We consistently offer new products and services to meet our customers' ever-changing needs.
Our staff are the frontline of customer satisfaction, and we take great pride in curating a professional, fun, and flexible work environment. Our team is full of positive, energetic, and self-motivated individuals who take pride in delivering the best product possible in the shortest amount of time. We value collaboration, communication, and camaraderie on each team and do our absolute best to ensure our employees have everything they need to succeed and develop. If that sounds like something you'd like to be a part of, we encourage you to take a look and apply below!
Benefits
- Medical/Dental
- Short and Long-term disability
- A generous PTO (Paid Time Off) and flexible schedule
- Life Insurance
- Paid Holidays
- Company matched retirement program
- Bonus program
- Awesome company culture and being part of the Shortprinter family!
Customer Service Specialist
Position Summary
We seek to hire a positive, energetic, and self-motivated Customer Service Specialist who is committed to delivering outstanding service to our customers. This position will assist customers throughout the ordering process, making suggestions and recommending products that best suite each customers’ needs. This individual will work as part of a team, processing customer requests in a timely manner by phone, email and in person. Candidates must possess a positive attitude, excellent communication skills, and have a strong ability to multi-task. Previous print or graphic design experience is not required, but highly encouraged.
Primary Responsibilities
- Manage all incoming orders by phone and email, along with assisting all walk-in customers in a timely manner.
- Accurately enter orders and customer information into our print management software.
- Relay order details accurately to other departments to ensure all customers’ requests are completed.
- Utilize Adobe Acrobat to review customers’ files to ensure all printing requirements are met before orders proceed to production.
- Drive sales through positive customer interactions and build lasting relationships with repeat customers.
- Provide customers with estimates and follow up on potential sales leads.
- Troubleshoot with customers and manager when customers’ expectations are not met.
- Daily Point of Sale tasks, including taking customers’ payments and completing a daily sales closeout.
- Manage customer samples to ensure consistency from order to order is maintained.
- Generate and mail monthly statements.
- Follow up on past due invoices.
Technical Qualifications
Candidates must have previous customer service experience. (3-5 years)
Candidates must have strong computer skills (Office 365, Outlook, Excel, Acrobat)
Previous experience in the print industry preferred.
Previous experience in an office setting preferred
General Qualifications
Must possess the following attributes: positive attitude, highly organized, strong sense of accountability, and high level of respect for others and work environment.
Must possess strong communication skills (written and verbal) and be able to effectively communicate well with customers and other employees.
Must be able to process 40 emails a day, along with managing incoming phone calls and walk-in customers.
Must work well under pressure and be able to meet tight deadlines.
Must be a team player; being able to collaborate with other departments to realize company goals and exceed customer expectations.
Must be able to communicate openly with team members and management about ideas, problems, needs, etc.
Must maintain a clean and organized work environment.
Hours
Monday – Friday: 8:00 to 5:30 pm
Candidates may occasionally work nights or weekends, some over time as workload permits.
Job-Type
Full-Time
Salary
Dependent on experience
Required Experience
- Customer Service: 3-5 year
Required Education
- High school diploma
- 2 or 4 year degree preferred
Take the first step in joining our team by applying now!
Mail Resume
Attn: Kellie Hanson
3005 Main Ave
Fargo, ND 58103
Email Resume
kellie@shortprinter.com