What are the responsibilities and job description for the Administrative Assistant position at Shoreline Wellness Center & Behavioral Health...?
The primary function of the Lead Administrative Assistant is to assist Shoreline Wellness Center and Shoreline Wellness Behavioral Health Clinic staff in coordinating client care. The Lead Administrative Assistant will facilitate the coordination of client mental health treatment with the interdisciplinary team and provide support to administrative and clinical staff. *Potential to become a full-time position, job advancement, and promotion.
Job Duties:
- Schedule, reschedule, and cancel client appointments
- Triage telephone calls from new, existing, and former clients, as well as providers and community organizations
- Monitor clinician caseloads and availability
- Help train and set up new employees/interns in the administrative office
- Review and fax requested medical records
- Check voicemail boxes and follow up with clients, providers, etc.
- Assist in verifying patient insurance and eligibility
- Promote administrative policies to ensure the quality of care
- Demonstrate excellent customer service in all interactions
- Other duties as assigned
Job Requirements:
- Proficiency in using computers and programs including Google Suite, Microsoft Suite, Electronic Health Records (EHR) system
- Excellent customer service and problem-solving skills
- Knowledge of HIPAA and Mandated Reporter clauses
- Excellent written and oral communication skills
- Strong organizational skills
- Clinical skills preferred
- Ideal candidate will have experience working in behavioral health settings and/or a Bachelor's degree in Psychology/Social Work/Sociology.
Job Type: Part-time, Monday through Friday 4 day shifts 9 AM -2 PM and 1 evening shift 2 PM -8 PM In- Person
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