Patient Services: Front Desk

For more than three decades, Shoreline Orthopaedics has been providing West Michigan residents with comprehensive, compassionate, state-of-the-art orthopaedic services. During that time, we’ve earned our strong reputation for practicing medicine with honesty and integrity while delivering unsurpassed excellence in patient care.

Job Summary:

The Patient Services: Front Desk position is responsible for greeting patients, managing check-ins, check-outs and appointments, handling calls and correspondence, and verifying insurance and other important information. They will maintain accurate records, coordinates communication between patients and clinical staff, and ensure a welcoming, organized, and efficient front office environment.

Key Responsibilities

• Greet patients and visitors in a professional, friendly, and compassionate manner
• Check patients in and out, verify demographic and insurance information, and collect copays or balances
• Assist patients in setting up payment plans
• Schedule, confirm, and reschedule appointments using the practice management system
• Answer multi-line phones, route calls appropriately, and respond to patient inquiries
• Maintain accurate patient records in compliance with HIPAA regulations
• Process referrals, prior authorizations, and basic insurance verification as needed
• Coordinate communication between patients, providers, and clinical staff
• Manage front desk workflow, including waitlists and patient flow
• Handle incoming and outgoing mail, faxes, and electronic correspondence
• Maintain a clean, organized, and welcoming front office environment
• Assist with administrative tasks such as filing, scanning, and data entry
• Perform basic insurance verification

• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and strong organizational skills
• Professional demeanor and appearance
• Dependable, punctual, and team-oriented

Education & Experience

• High school diploma or equivalent required; associate degree preferred
• Previous experience in a medical office or healthcare setting strongly preferred
• Knowledge of medical terminology and insurance processes is a plus
• Proficiency with electronic health records (EHR) and office software (e.g., Microsoft Office)
• Ability to handle sensitive information with discretion and professionalism

Working & Environmental Conditions:

• Primarily in an indoor clinical/office setting with moderate noise levels. Occasional lifting of 25 pounds is required. Schedule flexibility is required Monday-Saturday between 730AM and 630PM. The role may require prolonged periods of standing and frequent use of computer equipment. This role requires in person attendance.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.