Valet/Bell Attendant

Job Overview:

Greet guests as they arrive at and depart from the property; and assist them with luggage. Park and retrieve guest vehicles and transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and throughout their stay for concierge services, etc. Thorough knowledge of all hotel services and amenities.

Reports To: Front Office Manager, Director of Operations

Key Relationships:

• Internal: Front Desk staff and Management, Sales, Revenue Management, Housekeeping, Accounting, and Engineering, Hotel Management
• External: Hotel guests/visitors, tour company representatives, limousine service personal, and other hotel personnel

Qualifications:

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential Experiences/Aptitudes:

• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision
• Ability to read English to a degree sufficient to ascertain information from luggage tags, and claim checks to write numbers and names on claim checks and rooming lists
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks
• Punctuality and regular and reliable attendance
• Interpersonal skills and the ability to work well with co-workers and the public
• Previous guest relations training
• High school graduate or equivalent
• Valid driver’s license

Essential Physical Abilities:

• Endure various physical movements throughout the wok areas, such as removing guest luggage to/from automobiles and guest rooms.
• Ability to grasp, push or pull heavy loads, and lift and/or carry or otherwise move packages, boxes and luggage weighing up to 75 lbs. continuously throughout shift
• Ability to stand, walk and/or sit and continuously perform essential job functions
• Sufficient manual dexterity in one hand to be able to load and unload luggage
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Essential Job Functions:

• Park guests’ vehicles in predetermined areas within the parking lot, following all traffic laws. Operate the vehicles safely and responsibly.
• Ensure parking lot area and workstations are clean and organized
• Always knock and announce yourself before entering any guest room, whether vacant or not
• Transport guest luggage from the point of arrival at the hotel to their assigned room, from current room to reassigned room for room changes, and from their room tot the point of departure from the hotel.
• Assist in locating guests lost luggage
• Correctly tag, store, and retrieve luggage from storage room
• Identify and explain hotel facilities and features to guests while escorting them to their room
• Identify fire exit closest to guest’s room and explain safety features of assigned room.
• Demonstrate use of room key to guests and place luggage inside room.
• Identify and explain guest room features to include a) air conditioning/heat units and thermostat controls, b) telephone and voicemail, c) television, d) clock radio, e) guest services directory, f) lights, g) bathroom amenities, h) valet/laundry services, i) ice and vending areas, j) hotels services, k) emergency procedures
• Maintain complete knowledge at all times of:
• All hotel features/services, hours of operation
• All room types, numbers, layout, décor, appointments, and location
• All room rates, special packages, and promotions
• Daily house count and expected arrivals/departures
• Room availability status for any given day
• Scheduled daily group activities
• Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations
• Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries
• Assist guests with concierge related services. Knowledge of local restaurants, special events, city attractions, and guest amenities.
• Relay accurate directions to guests on inquiries of transportation within the local area
• Maintain accurate log record of guest calls
• Handle guest complaints immediately
• Retrieve guest laundry/dry cleaning from their rooms and deliver to appropriate location
• Deliver items to guest rooms promptly to include a) messages, b) mail, faxes, c) packages, d) flowers, e) sundry items requested by guest, f) gift items
• Monitor and maintain appearance of lobby areas and luggage storage room as well as clean luggage carts
• Assist guests with unloading/loading of vehicles, guest requests and services, flowers, etc.
• Anticipate guests’ needs, respond promptly and acknowledge all guests even when busy

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Type: Full-time

Pay: $18.90 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Hotel: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $19