What are the responsibilities and job description for the Phone Operator position at Shore Transit?
Customer Service Representative / Call Center
Excellent Customer Service is a Must!
Shore Transit is looking for a dependable, friendly, and professional Customer Service Representative to join our team.
Day and Night Shifts Available
Up to 40 Hours Per Week
Responsibilities include, but are not limited to:
- Answering inbound calls from taxi and non-emergency medical transportation customers.
- Booking reservations accurately using our dispatch system.
- Providing exceptional customer service in a fast-paced call center environment.
- Handling customer inquiries professionally and following through in a timely manner.
- Communicating effectively with drivers, dispatchers, and customers to ensure quality service.
- Occasionally assisting with driving duties when needed. Driving assignments are very rare but may be required to help cover operational needs.
Qualifications:
- 1–2 years of customer service or call center experience preferred.
- Ability to multitask and work efficiently in a fast-paced environment.
- Excellent communication, listening, and problem-solving skills.
- Basic computer skills and accurate typing ability.
- Strong attention to detail and organizational skills.
- Dependable, professional, and team-oriented.
- Must be able to obtain a City of Quincy Hackney License if driving duties are required.
- To qualify for a Hackney License, applicants must possess a valid Massachusetts driver's license, have a good driving record, pass a criminal background check, and successfully complete a pre-employment drug screening, including testing for marijuana, in accordance with company policy and applicable law.
If you're passionate about helping people and providing outstanding customer service, we'd love to hear from you!
Apply in person at 42 Water Street, Quincy, MA 02169, or call Yvette or Omar at (617) 471-8807 for more information.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Physical Setting:
- Call center
- Office
Education:
- High school or equivalent (Preferred)
Language:
- English (Preferred)
License/Certification:
- MA Driver's License (Preferred)
- Quincy Hack License (Easy to get) (Preferred)
Work Location: In person
Salary : $15 - $17