What are the responsibilities and job description for the Supervisor of Centralized Scheduling position at Shore Medical Center?
Shore Physicians Group is looking for a Supervisor of our Centralized Scheduling Center [CSC]. The CSC is a call center that fields all of our incoming calls as it relates to patient scheduling.
General Summary:
Responsible for supervising daily operations, work activities, and staff schedules in alignment with organizational strategic goals, including but not limited to the following:
- Employee performance management, office space and equipment maintenance.
- Collaborates with the Manager on developing, monitoring and improving operational processes that supports optimal patient care.
- Implements and ensures adherence to organizational processes and workflows that support optimal patient care in a multidisciplinary setting.
- Ensures staff are informed of and comply with written policies and procedures
- Holds staff accountable for adherence to policies and processes; follows organizational progressive disciplinary actions as appropriate.
- Coordinates and leads daily staff huddles to facilitate organizational and practice communication.
- Monitors staff scheduling determining appropriate staffing levels based upon office volume and budgetary requirements.
- Responsible for accurate and timely submission of payroll.
- Orients new hires to the practice and coordinates appropriate training based upon role.
- Reviews provider schedules daily for balance/insurance issues, and incorrect or inappropriate scheduling.
- Promotes and fosters team work.
Minimum Requirements
- 2 years of supervisory experience in a practice setting
- Excellent organization skills and superb customer service acumen
- Ability to think creatively and strategically and develop innovative solutions to challenging problems, excellent physician relations skills, Human Resources knowledge,
- Ability to multi-task, provide exceptional attention to detail and handle a variety of patient issues and concerns in a professional and knowledgeable manner
- Working knowledge of Microsoft Office Applications including Word, Excel, PowerPoint preferred
- Knowledge of medical terminology, practice revenue cycle, medical insurance, and medical practice services and routines.
Preferences:
- Ability to multi-task, make decisions, and work in a fast-paced environment
- Athena or EMR Experience
- Microsoft Office experience
- Computer Literacy – ability to learn and navigate new programs
Why Join Us?
At Shore Physicians Group, we work hard and take pride in accomplishing our mission statement of "Treating People Well". We are looking for employees who strive to be the best in their field and enjoy exchanging knowledge in an interactive environment.
Shore Physicians Group offers a professional, enjoyable work environment and generous benefits including:
- 401(k)
- 401(k) matching
- Medical/Dental/Vision insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Certification reimbursement
- Flexible schedule
- Referral incentive program
- Local community employee discounts
- Free Parking
Additional information:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
- This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
- Shore Physicians Group is an Equal Opportunity Employer.
