What are the responsibilities and job description for the Host/Hostess position at Shore Lodge Whitetail LLC?
Description
WHO ARE WE?
As nature provides countless acres of wilderness to support an active lifestyle, Shore Lodge Whitetail Club delivers luxury every step of the way. Our Host/Hostesses center most of their responsibilities on creating exceptional guest experiences related to their dining experience. The Host/Hostess is the first impression and the last impression our members and guests will remember, and as such it is a key position for setting the tone for the guests’ experience.
ABOUT YOU:
· You love having responsibility for guest satisfaction, creating that first impression and a lasting one.
· You always have a smile and a kind thought and a genuine interest in people.
· You take your responsibility seriously, understanding your role sets the tone for the guest experience.
· You take pride in influencing the work flow of the restaurant.
WHAT YOU GET TO DO:
- Provide an exceptional quality experience to our guests during their dining experience with us through exceeding proper service standards
- Control the flow of the room, maintain proper rotation of sections for seating balance and guest satisfaction
- Track guest origin, information, requests and communicate the information to servers
- Respond to and confirm guest reservations, create accurate wait times and monitor waiting lists
- Greet guest, directing them to their table, menu presentation and server expectations.
- Conduct coat check prior to seating, presentation of menus and server introduction
- Communicating to servers the guest details and preferences
- Correctly taking room service orders and sharing with departmental personnel
- Locate guests in the lounge and direct them to their assigned table, Monitoring Bar transfers
- Clean service areas, restock service stations, complete side-work and assist other team members as needed.
- Utilize checklists to prepare the restaurant for opening and closing.
- Support and participate in other duties as determined necessary by F&B Management.
Requirements
WHAT YOU NEED TO BE SUCCESSFUL:
- 3 months of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club preferred
- Excellent in person and phone communication skills creating an exceptional first impression and maintaining a graceful floor presence
- The ability to effectively communicate in the English language
- Possess strong organizational skills while maintaining excellent attention to detail
- Ability to assess seating needs and match those needs to availability
- Anticipation of guest desires and a keen sense of guest service
- Skilled with diplomacy and tact to respond in challenging situations
- Possess a natural and genuine customer service, sales ability
- Strong Microsoft Office skills or prior POS experience preferred
- Knowledge of the Hotel and local area