Hotel General Manager

Experience refined luxury at JW Marriott Nashville, the city’s only JW Marriott and a standout destination in Music City. Located in the heart of downtown, our hotel offers breathtaking skyline views from every room and effortless access to the city’s top attractions, including Lower Broadway and the Gulch.

Elevated dining awaits on the 34th floor at Bourbon Steak by Michelin-starred Chef Michael Mina—recognized as one of the top 10 fine dining restaurants in the country. Guests enjoy panoramic views, an award-winning wine program, and deeply satisfying cuisine.

JW Marriott Nashville also features:

• Downtown’s largest and newly renovated year-round rooftop pool deck

• Mediterranean-inspired poolside bar and grill

• A full-service spa and 24-hour fitness center with Peloton bikes

• Artisan café and bakery

• Multiple artfully designed cocktail lounges

At JW Marriott Nashville, hospitality is elevated to an immersive, tailored experience. Every guest interaction is crafted by passionate team members who bring authenticity and excellence to everything they do.

To learn more, visit: marriott.com/BNAJW

As the General Manager, you are the strategic leader responsible for all facets of hotel operations—from financial performance and guest satisfaction to team leadership and brand alignment. You will champion JW Marriott’s brand standards while driving performance, maximizing profitability, and fostering a culture of excellence and collaboration.

This is a high-impact, visible role for a results-oriented and forward-thinking leader who thrives in a luxury, service-driven environment.

• Lead the development and execution of annual business plans, budgets, and forecasts

• Continuously monitor and improve financial performance, occupancy, RevPAR, ADR, and F&B revenue

• Identify opportunities for growth, efficiency, and innovation across departments

• Ensure financial targets and ROI are achieved for both ownership and Marriott International

• Oversee day-to-day hotel operations across all departments, ensuring a seamless guest experience

• Conduct regular property walkthroughs to ensure adherence to brand and quality standards

• Monitor operational KPIs, cost controls, cleanliness, and service delivery

• Drive continuous improvement in service and guest satisfaction

• Lead, inspire, and develop a high-performing executive and management team

• Foster a positive, inclusive, and high-accountability work culture

• Provide mentorship, coaching, and performance feedback

• Ensure alignment with Turnberry Hospitality and Marriott’s core values

• Actively engage in the sales process, client relationship-building, and community involvement

• Collaborate with sales and marketing teams to position the hotel competitively in the market

• Represent the hotel at industry events, media engagements, and owner meetings

• Champion a guest-first philosophy and drive improvement in guest satisfaction scores

• Partner with Human Resources on recruiting, onboarding, training, and development

• Oversee performance management processes, including goal setting, reviews, and succession planning

• Resolve associate relations issues in compliance with company policies and values

• Create a workplace that attracts, retains, and develops top talent

• Four-year degree in Hospitality Management or a related business or management field

• Proven experience as a General Manager, preferably within large-scale convention hotels and luxury properties

• Prior experience with JW Marriott or other Marriott luxury brands highly preferred

• Operational and Industry Knowledge

  • Comprehensive understanding of hotel operations, including:

    • Marketing strategy and sales planning

    • Security and safety protocols

    • Human resources, labor relations, and team leadership

    • Business planning, financial reporting, and budget forecasting

    • Quality assurance, property maintenance, and long-term operational planning

    • Hospitality law and compliance

• Communication and Interpersonal Skills

  • Excellent verbal and written communication skills, with the ability to interact effectively with guests, colleagues, and executive stakeholders

  • Clear, concise, and organized written communication skills for reports, correspondence, and internal documentation

  • Strong interpersonal skills, with the ability to manage sensitive situations, resolve conflicts, and maintain a positive team culture

  • Maintains professionalism, courtesy, and respect in all interactions

• Leadership and Organizational Abilities

  • Proven leadership skills with the ability to inspire, motivate, and develop high-performing teams

  • Strong decision-making and judgment skills in fast-paced and dynamic environments

  • Ability to set priorities, delegate effectively, and manage multiple tasks under pressure and tight deadlines

  • Meticulous attention to detail and a commitment to operational excellence

• Technical and Professional Skills

  • Proficient in hotel management systems, Microsoft Office Suite, and financial reporting tools

  • Strong analytical skills with the ability to compile, interpret, and act on data and metrics

  • Professional telephone etiquette and overall polished communication skills