What are the responsibilities and job description for the Host position at Shopping Center Management d b a Turnberry Associates?
Host
About the Job
We are seeking a warm and welcoming Host to create a positive first impression for our guests and members at Bourbon Steak. This role is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional hospitality from the moment guests arrive.
The Host is responsible for greeting and seating guests, managing reservations and waitlists, and ensuring a smooth flow of service in the dining area. This position requires strong communication skills, a professional demeanor, and the ability to remain composed during busy shifts.
What You Do:
- Greet guests as they enter and manage the waiting list as necessary.
- Provide guests with menus and answer initial questions.
- Seat guests at tables or in waiting areas.
- Assign guests to preferred tables while maintaining table rotation for balanced server assignments.
- Engage with guests to ensure satisfaction with food and service.
- Respond to complaints and assist in resolving them.
- Answer phone calls, take reservations, and provide information.
- Be knowledgeable of the menu.
- Assist with other restaurant positions as needed.
- Deliver excellent customer service.
- Cultivate and enter guest data into guest management software.
- Perform any other duties as assigned.
What You Bring to the Table:
- Ability to deliver top-notch customer service in a fast-paced environment.
- Positive attitude and ability to work well under pressure with all restaurant staff.
- Perform high-quality work unsupervised.
- Willingness to follow instructions and seek clarification when needed.
- Accurate handling of money and operation of a point-of-sale system.
- Able to work effectively in a busy restaurant environment.
- Restaurant experience is a plus.
- Able to stand and walk for extended periods, up to 8 hours.
- Able to lift and carry up to 25 pounds.
- Ability to safely maneuver trays of food and other items as needed.
- Comfortable with repetitive motions, including standing, walking, and reaching.
- Must be able to work in varying temperatures, including hot and cold environments.
- Ability to perform tasks that involve bending, twisting, and stooping.
Job Title: Host
Department: F&B
Location: Bourbon Steak
Direct Manager: Assistant General Manager
Dotted Line Reporting Manager: N/A
FLSA Status: Non-Exempt
Travel Requirements: N/A
Physical Requirements: Ability to work in a variety of conditions, including extended periods of standing or walking, inclement weather, and lifting up to 50 lbs.