What are the responsibilities and job description for the Aventura Mall Concierge position at Shopping Center Management d b a Turnberry Associates?
About Us
Aventura Mall is the premier shopping destination in Miami and South Florida and one of the top shopping centers in the U.S. It is highlighted by a collection of the world’s most coveted luxury brands, a selection of chef-driven restaurants, the eclectic Food Hall, the 25,000 square-foot indoor-outdoor LEVEL THREE rooftop venue, and the museum-worthy Arts Aventura Mall collection.
Aventura Mall caters to a diverse ensemble of guests from all age groups. Engage a child’s imagination at Rainbow Valley Playground or take a trip down our landmark 93-foot-tall Aventura Slide Tower. Aventura Mall is an iconic landmark that is always evolving — offering something new to culture-seekers, trendsetters, and culinary connoisseurs.
Position Summary
The Aventura Mall Concierge will offer assistance and/or directions to guests and visitors to the mall and its facilities including, but not limited to, store location and products, local area information, mall special events and/ or promotions, merchant assistance and selling/promoting gift cards.
Responsibilities:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Greeting and assisting guest with questions, directions and services in varies entrances of the Mall when needed.
- Cross-training with other Concierge responsibilities: Slide Attendant, Shuttle Driver and Playground Attendant
- Supporting Public Safety and local Emergency Services during emergency situations.
- Assist the Marketing Department with flyers, promotions and events when needed.
- Assist Tourism Department as needed.
- Assist other Concierge Services areas in coverage when needed.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Adequate knowledge of the local area.
- Extensive knowledge of the mall, its facilities and services.
Qualifications:
- Bilingual is preferred
- At least 1 year of customer service experience preferred
- Must be able to multi-task and be a team player
- Must be able to de-escalate difficult situations
- Familiarity with Aventura Mall and surrounding areas preferred
Social Media:
https://aventuramall.com/
https://www.turnberry.com/
https://www.turnberry.com/careers