What are the responsibilities and job description for the Dock & Door Technician position at SHOPPAS MATERIAL HANDLING LTD?
Dock & Door Technician
Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.
JOB SUMMARY:
The Dock and Door Technician, under supervision of the Service Manager, will be responsible for on-site inspection and the removal, installation and repairs of customer’s dock levelers, locks and doors. Will enter the necessary information on work orders and work order summary. Will represent Shoppa’s Material Handling and requires professionalism, great attitude, good communication skills and world-class customer service.
ESSENTIAL FUNCTIONS:
- Coordinate daily schedule with Field Service Advisor
- Provide excellent customer service at the site
- Inspect the levelers, locks and doors
- Note and propose additional services required after inspection
- Work with vendors and CSS to prepare and close proposals
- Repair all work order requests
- Install dock levelers, locks and doors
- Quality control of each job to ensure completeness
- Work independently as well as in a team
- Communicate with customer and contractor status of project
- Represent Shoppa’s with a courteous professional manner
- High school diploma or GED
- 5 years’ experience working on dock levelers, locks and doors
- Clean driving record
- Welding experience required
- Basic MS Office and general computer experience
- Good communication skills and great attitude
- Must be punctual and dependable
- Work well with internal and external customers as well as vendors
- Mechanical aptitude
- Customer service oriented
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.
Physical Demands:
Sitting, standing, and walking (up to continuously); frequent use of computers and telephone requiring repetitive finger, hand, and arm movement; occasionally carry office supplies and other miscellaneous items up to 50 pounds. Continuous use of seeing, hearing, verbal communication.
Working Conditions: Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.
Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”
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