Billing Specialist

Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

Job Summary

As a Billing Specialist, you will play a key role on our collaborative Service Administration Team, which includes Field and Shop Service Advisors, Billing Specialists, Quotes Coordinators, Warranty Coordinators, and Maintenance Contract Coordinators. You’ll be responsible for ensuring accurate, timely billing for Special Billing and Portal Billing accounts while supporting a seamless customer experience. This role is ideal for someone who thrives on organization, enjoys problem solving, and takes pride in producing accurate, high-quality work. You’ll work closely with internal teams and customers, helping streamline processes and maintain consistent, professional service standards.

Essential Functions

• Accurately enter work order and invoice details into third-party billing portals on schedule.
• Review all work order information prior to invoicing to ensure compliance with customer and third-party requirements.
• Maintain up to date knowledge of billing requirements, workflows, and expectations for assigned accounts.
• Request, receive, and process work orders requiring customer purchase orders prior to invoicing.
• Invoice Toyota 360Plus Planned Maintenance work through the TMH Portal.
• Reconcile payments from TMH Fleet accounts and resolve any discrepancies promptly.
• Communicate any billing updates, account changes, or customer requests to internal teams.
• Work directly with third party portal providers to resolve invoice issues or disputes.
• Provide customers and internal stakeholders with invoice copies, work order records, and fleet data as needed.
• Assist in resolving customer issues, principally through phone conversations and email with the customer.
  
  

Qualifications

• Proficient in Microsoft Office products with emphasis on Excel
• 10-key by touch
• Professional demeanor
• Strong organizational skills with attention to detail
• Exceptional time management skills
• Excellent written and verbal communication skills required to engage with vendors and internal staff/management to exchange information, negotiate, influence and persuade
• Ability to manage multiple priorities and work towards deadlines
• Excellent interpersonal skills and flexibility
• Experience and judgment to plan and accomplish goals
• Works independently and within a team and all levels of internal management and staff
  
  

Physical Demands And Working Conditions

The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees

Working Conditions: Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”