What are the responsibilities and job description for the Senior Associate, Creator Experience position at shopmy?
Join ShopMy – Powering the Future of Digital Marketing
ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and streamlining communication, we empower the world’s leading brands to build dynamic, high-impact creator programs. Today’s most influential creators use ShopMy to earn tens of millions in commissions from creating monetizable links, collaborate directly with brands and build digital storefronts with millions of products.
We’ve just closed an incredible $77m Series B funding round led by Bessemer, fueling our mission to redefine the creator economy. If you're passionate about delivering exceptional product solutions and shaping the future of digital marketing, we want to hear from you!
About The Role:
ShopMy is hiring a Senior Associate, Creator Experience to directly support and strategically grow our top-earning and high-potential creators. You will work closely with some of the most influential digital talent, ensuring they have the resources, insights, and hands-on support to maximize their success on ShopMy.
This is a creator-facing role where you’ll provide both high-touch support and scalable guidance. You’ll own a portfolio of creators, act as a trusted advisor, and collaborate cross-functionally with Product, Marketing, Client Strategy, and Data to deliver an exceptional experience while surfacing insights that drive ShopMy’s growth.
Your Impact to The Role:
- Strategic Support: Partner with creators to adopt best practices, unlock opportunities, and increase revenue on ShopMy.
- Performance Insights: Monitor creator data and surface tailored recommendations that drive measurable growth.
- High-Touch Service: Resolve inquiries quickly, troubleshoot issues, and ensure creators feel supported at every step.
- Cross-Functional Collaboration: Work with internal teams to deliver seamless experiences and scalable support models.
You Are Energized By:
- Building relationships with top-tier creators and helping them thrive
- Translating data into actionable strategies for growth
- Solving problems quickly to provide top-tier service
- Thriving in a fast-paced environment where you can make an immediate impact
- Taking ownership of your portfolio and driving measurable results
What We Are Looking For:
- Bachelor’s Degree
- 2–4 years of experience in customer success, account management, partnerships, or creator economy roles
- Strong track record of building and maintaining relationships with high-profile talent
- Excellent communication and organizational skills with sharp attention to detail
- Problem-solving mindset and ability to work independently
- Familiarity with creator platforms, affiliate programs, digital marketing tools, and fashion trends is a plus
- Proficiency in Salesforce also a plus
In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.
New York Pay Range
$80,000 - $100,000 USD
The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!
ShopMy offers a bundle of benefits on top of being a great place to work.
Our teammates are provided benefits such as:
- Medical & Dental Coverage at 70%
- Equity in ShopMy
- Flexible PTO
- 14 weeks of parental leave
- Reimbursements up to $200/month to spend on teammate outings
- 401k program (3% automated contribution from ShopMy!)
- Wellhub Membership
- Company retreats
- Opportunity to monetize your influence- all employees build out a ShopMy page!
- Birthday PTO
Salary : $80 - $100