Radio Technician

Title: Repair Coordinator

Location: 10105 SENATE DRIVE, Lanham, MD – 20706

Duration: 3–6 months contract

Schedule: 7:30 AM to 4:00 PM with Possible overtime

This is NOT a warehouse position.

The Federal Technical Center (FTC) is the premier subscriber depot dedicated to providing world-class subscriber service to the U.S. Federal Government Market Division customer base.

Position Summary

The Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily 2-way radio communication devices.

This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system.

The ideal candidate is: Goal-oriented, Self-motivated, Detail-focused, Professional in demeanor and communication

Key Responsibilities

• Receive, unpack, and validate customer devices in the system
• Engage with customers regarding equipment status and processing
• Perform accurate data entry of device and customer information
• Handle customer assets with care and professionalism
• Collaborate with FTC Service & Sales Teams and direct customer contacts
• Meet ISO9001 and internal service level objectives
• Interface assertively and positively with FTC personnel
• Maintain accountability for workflow and results
• Use FTC’s Oracle-based Service Operating System
• Adhere to company policies and service cycle targets
• Demonstrate flexibility and positivity during peak periods (overtime may be required)

Required Qualifications & Skills

• Typing speed of at least 30 WPM
• Excellent written and verbal communication
• Strong organizational and multitasking skills
• Ability to address service-level challenges across all FTC personnel
• Experience in fast-paced environments with time-sensitive goals
• Proficiency in Google Suite and Microsoft Excel
• Willingness and ability to learn new systems quickly
• Accountability and self-motivation
• Effective problem-solving skills
• Ability to lift boxes up to 35 lbs
• Initiative and sound decision-making with minimal supervision
• Team player and self-sufficient contributor
• Strong work ethic and professional demeanor

Main Responsibilities

• Proficiency in Google Suite and Microsoft Excel
• Typing speed of at least 30 WPM
• Ability to lift up to 35 lbs
• Strong written and verbal communication skills
• Organizational skills and multitasking ability
• Customer service experience
• Team collaboration
• Answering and filtering incoming calls
• Ability to work in a fast-paced environment under time constraints
• Learn and use FTC Service Operating Systems (Oracle, Excel, Salesforce, Dialpad)
• Follow detailed work instructions
• Accountability and reliability
• Positive attitude under pressure
• Individual contributor and team player
• Decision-making with minimal supervision over time
• Strong work ethic and problem-solving skills

Key Contributions (First 90–120 Days)

Become fully proficient in using internal platforms

Transition from trainee to self-sufficient agent

Deliver consistent, high-quality performance and reliability

Software Proficiency

Oracle

Excel

Salesforce

Dialpad

Job Type: Contract

Pay: $22.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $22