What are the responsibilities and job description for the Customer Service Representative position at Shook Insurance Agency, LLC?
Overview
Join our dynamic team at Shook Insurance Agency, LLC as a Customer Service Representative, where your expertise will drive exceptional client experiences and support our mission to deliver comprehensive insurance solutions. This role offers an exciting opportunity for you to obtain the Customer Insurance Service Representative certification, and to utilize your knowledge, communication skills, and passion for customer support to make a meaningful impact. You will be the friendly voice guiding clients, providing accurate information, and ensuring their satisfaction with every interaction. If you thrive in a fast-paced environment and are eager to help clients, come join our team! This position is perfect for you!
Responsibilities
- Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills.
- Assist clients with policy inquiries, claims processing, and billing questions while ensuring clarity and transparency.
- Conduct data entry accurately into various systems, maintaining detailed client records and documentation.
- Follow established procedures for cash handling, payments, and processing transactions securely.
- Collaborate with team members to resolve customer issues efficiently and escalate complex cases when necessary.
Skills
- Excellent customer support and client service skills, demonstrating patience, empathy, and active listening.
- Proficiency in Microsoft Office Suite (Word, Excel) along with strong computer skills for data management and communication.
- Attention to detail in data entry, typing accuracy, and maintaining organized records.
- Effective communication skills to convey complex information clearly and professionally. Join us in delivering outstanding service while advancing your career in a supportive environment that values your expertise!
Pay: $37,500.00 - $45,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $37,500 - $45,000