What are the responsibilities and job description for the Retail Sales Associate position at Sholes Ace Hardware & Supply?
Job Summary
The Sales Associate is responsible for delivering exceptional customer service while maintaining a well-stocked, organized, and safe retail environment. This role requires strong product knowledge, a helpful attitude, and the ability to actively assist customers in finding solutions for home improvement, hardware, and outdoor needs.
At Ace Hardware, we are more than just a hardware store. We are part of the community. The Sales Associate role plays a critical role in ensuring every customer feels welcomed, supported, and confident in their purchase decisions. People are what set us apart. They make us the helpful place.
Responsibilities
Customer Service
- Greet customers promptly and warmly.
- Actively listen to customer needs and recommend appropriate products and solutions.
- Provide product information, usage guidance, and project advice.
- Resolve customer concerns professionally and escalate issues when needed.
- Promote store services (special orders, key cutting, paint mixing, delivery, etc.).
Sales & Store Operations
- Maintain a strong working knowledge of store products and departments.
- Assist with merchandising, stocking, and facing of products.
- Ensure shelves are fully stocked, clean, and organized.
- Operate point-of-sale (POS) system accurately and efficiently.
- Assist with seasonal resets and promotional displays.
- Accurately accept and fulfill online orders as received in a timely manner.
Inventory Support
- Assist with receiving shipments and checking in merchandise.
- Participate in cycle counts and inventory accuracy efforts.
- Notify management of low stock or damaged merchandise.
Safety & Cleanliness
- Maintain a clean, organized, and safe work environment.
- Follow all safety procedures and store policies.
- Support loss prevention efforts.
Complete additional tasks as assigned.
Qualifications
Required:
- High school diploma or equivalent (or currently enrolled).
- Strong customer service skills. Candidates should be comfortable helping customers in-person and over the phone.
- Basic math and cash-handling ability.
- Ability to lift up to 50 lbs and stand for extended periods.
- Ability to work flexible hours, including weekends and holidays.
- Work scheduled shifts and have the ability to work varied hours, days, weekends and overtime as dictated by business needs.
Preferred:
- Retail or hardware experience.
- Knowledge of paint, tools, plumbing, electrical, and lawn & garden products.
Core Competencies
- Friendly and approachable demeanor
- Problem-solving mindset
- Team-oriented attitude
- Strong communication skills
- Reliability and punctuality
What We Offer
- Competitive pay
- Employee discount
- Flexible scheduling
- Opportunities for advancement
- Training and product education
- Locally owned, community-focused work environment
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $17