What are the responsibilities and job description for the Shoe Sales Associate position at Shoe Palace NJ?
We are looking for a pleasant, personable, results-driven retail Sales Associate to be responsible for all sales job duties on the sales floor of our women's shoe boutique. Experience in footwear and fit is preferred and salary is commensurate with experience. Pleasant demeanor and ability to multi-task and work as a team are vital as well. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products, service and fit them with the appropriate footwear. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with fashion and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, consistently meeting the store’s sales goals, and ensure that the customer service experience in our store is pleasant and will cause shoppers to want to return as repeat customers.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and fit customers with appropriate footwear
- Welcome customers to the store and answer their queries
- Maintain sales floor and stock room
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Skills
- Proven work experience as a Retail Sales associate, Sales representative or similar role, preferably in footwear or women's fashion
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Basic Math skills
- Working knowledge of customer and market dynamics and requirements
- Track record of over-achieving sales quota
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts/full-time
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $18