Retail Sales Associate

Shockwave is a leading retail marketer in Wisconsin evolving it's brand, service offerings, and global footprint by integrating retail, marketing and e-commerce through technological innovation. Our stores sell only top-quality merchandise and maintain the highest standards in all areas of operations. To further establish, develop and evolve our investment footprint, we are growing to offer retail, e-commerce and drop shipping of over 20,000 products. By reinventing the conventional shopping experiences for the post-pandemic world, we bring commercial real estate and retail developments to life in new ways. Our solution offers a mixture of both offline and online creativity to provide experiences that make life easier for our customer's. In re-engineering the overall retail shopping experience, we have built a proven model that is both sustainable and growth oriented by offering complete convenience and simplicity.

Our sales associates help create an experience for our customers that makes them feel comfortable in shopping with us while knowing that they can do so with ease and be given the product knowledge about our products with as little or as much help needed. It's about selling the entire "experience" not just a product that keeps our customers returning.

Responsibilities

• Greet and direct customers
• Provide accurate information (ie: product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Skills

• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts
• High school degree

Job Type: Full-time

Pay: $9.00 - $11.00 per hour

Schedule:

• 8 hour shift

Work Location:

• Multiple locations

Pay frequency:

• Every week

Work includes:

• Evenings
• Weekends
• Holidays

Paid Training:

• Yes

Management:

• Store Manager
• Shift Lead
• Ops Manager

Employees working per shift:

• 5 or fewer

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

Company's website:

• www.ShockwaveToys.com

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Plastic shield at work stations
• Sanitizing, disinfecting, or cleaning procedures in place