What are the responsibilities and job description for the Service Writer/Advisor position at Shoals Outdoor Sports?
Shoals Outdoor Sports, one of the nation's largest volume powersport, lawn equipment and marine dealers is looking to expand our staff so that we may continue to provide top notch customer service to our growing customer base.
We are looking for hard working, career-minded, self-starting individuals with a passion for the ATV/UTV community and all things Polaris. Individuals must be customer friendly, prompt, able to communicate well between staff and customers, able to multi-task and enjoy an energetic and fast paced environment.
If this sounds like you, then we urge you to apply and join one of the best and fastest growing dealerships in the Southeast.
GREAT Pay & Benefits in return for GREAT Experience & Drive!
SERVICE ADVISOR EXPERIENCE PREFERRED
POSITION AVAILABLE IN TUSCUMBIA
Job Requirements:
- Greeting customers and listing all vehicle concerns and information.
- Consulting with mechanics regarding necessary repairs and possible alternatives to repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, repairs needed, and maintenance needed.
- Overseeing the service department’s workflow and schedule.
- Calling customers to advise them about service changes or vehicle pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- with service technicians about parts ordering and ensuring parts are available when needed.
- Submitting and receiving approval from factory and extended warranty for repairs needed.
- Searching digital catalogues for needed parts for repairs, ordering needed parts if not available in store.
- Prior dealership experience preferred
- Strong organization skills a must
- Excellent communication skills a must
- Stable work history
- Good driving record required
- Drug Free
Must Have:
- Urgency and Accountability
- Positive Attitude
- Strong Work Ethic
- Excellent Customer Service skills
Ability to work Independently
BENEFITS
- 2 weeks vacation pro-rated based on hire date the first year
- Paid sick days pro-rated based on hire date the first year
- BCBS Health Insurance - portion company paid
- Dental, Vision, Life, AD&D, Accident, Critical Illness, Short Term Disability
- Company paid life, AD&D and Long Term Disability
Experience
Preferred- 1 year(s): Service Advisor/Writer (Preferred)
Licenses & Certifications
Required- DRIVER'S LICENSE
Behaviors
Required- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required- Self-Starter: Inspired to perform without outside help
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Financial: Inspired to perform well by monetary reimbursement
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.