What are the responsibilities and job description for the Patient Services Representative position at Shirley Ryan AbilityLab?
The Patient Services Representative Will
- Perform the daily operations of the clinic and Front Desk duties including: answering inbound calls, placement of outbound calls, monitoring of voicemail, scheduling initial and continuing appointments, registration and monitoring outpatient schedule to insure maximum capacity.
- Facilitate the check-in process including registration of patients, verifying insurance information, collecting demographic data, and checking registration forms for completeness and accuracy.
- Identify and resolves patient and family issues including follow through to ensure resolution.
- Post patient payments, issue receipts, and completes necessary cash reports for daily and monthly accounting.
- Schedule patient follow-up appointments.
- Allocate patients into available time slots as dictated by the clinician template and protocols.
- Scan and fax patient documents.
- Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.
- Reports directly to the Business Support Manager.
- High school diploma or equivalent. College or post-high school technical training desired.
- Minimum 3 years of experience in a customer service role/general office environment with gradually increasing responsibility preferred
- Understanding of healthcare operations and the crucial role this position plays for delivering world-class access.
- Understanding of basic guidelines related to health insurance, including HMO’s.
- Exceptional customer service, communication and interpersonal skills necessary to interact on a daily basis with internal/external customers in various circumstances.
- Effective communication skills focusing on consistent email communication and follow up as well as relaying appropriate information in a timely, comprehensive and accurate manner.
- Ability to solve problems diplomatically and efficiently.
- Demonstrate strong organizational skills, high level of attention to detail, follow through and active listening.
- Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint.
- Application of a variety of a variety of moderately complex computer PC software and office equipment (photocopier, printer, fax machine, scanner, calculator, multi-line phone, etc.).
- Normal office environment with little or no exposure to dust or extreme temperature.