What are the responsibilities and job description for the Medical Assistant-NorthBrook Outpatient Center position at Shirley Ryan AbilityLab?
The Medical Assistant Will
- Support clinical operations through the management of patient flow within the unit and/or physician practice.
- Greet patients, visitors and staff with a high of customer service, respect, and professionalism.
- Perform clinical duties, including:
- Patient vitals and weights
- Patient interviews for medical histories, including recording allergies, medications, and chief complaints.
- Clinical documentation in accordance with regulatory standards, policies and procedures
- Venipuncture according to guidelines, protocols, and standard aseptic technique
- Specimen collection
- Wound care, skin checks, dressing changes
- Bowel and Bladder care, including straight catheter placements, hemoccult, and rectal checks.
- Basic EKG
- Respiratory testing as ordered by the physician, such as pulse oximetry, nebulizer treatments, and pulmonary function.
- Patient and room prep for visits or procedures, including lifting, transfers, and set up of equipment and instrumentation.
- Glucose testing as needed
- Exam assistance as determined by the supervising physician or care team
- Perform administrative duties including the check-in or receiving of patients, scheduling and registration, basic secretarial skills and medical transcription, handling telephone calls and writing correspondence, check-out of patients
- Serve as a liaison between the physician and other departments/individuals.
- Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.
- Reports directly to the Director. Physician Practice or Clinical Manager
- Certificate or diploma from a Medical Assistant program.
- Completion of an internship that provides practical experience in qualified physicians' offices, accredited hospitals, or other health care facilities.
- Current CPR or BLS certification from the American Heart Association or American Red Cross required.
- Minimum one year of professional experience performing venipuncture, wound care, assistive procedures as outlined above, preferred.
- Ability to maintain confidentiality and patient privacy standards at all times and in the completion of all duties.
- Intermediate computer skills and experience working within an electronic medical record, strongly preferred.
- Problem solving and decision making skills, with ability to confront and resolve issues in a timely manner.
- Ability to handle and prioritize many tasks under potentially stressful situations.
- Strong interpersonal skills necessary to communicate effectively with patients, patient families, employees, physicians, referring parties, and other SRALab system-wide staff.
- Normal office environment with little or no exposure to dust or extreme temperature.